You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
When you update to Dynamics 365 Supply Chain Management version 10.0.11 or later, you’ll get a new capability that enables you to reset purchase order accounting distributions. This feature is useful when distributions may be incorrect. This could occur because of a customization or other process issues, such as: Submission to purchase order workflow, including
In Dynamics 365 2020 release wave 2, the hash function for the dimension framework in Dynamics 365 Finance has changed. This change may cause breaks in your production and test code in some scenarios. This blog post explains how to inspect your code for impacted patterns and provides guidance about how to validate this functionality
Change is constant. Today most organizations are experiencing challenges and making plans that they did not anticipate. In times like these, organizations do not have time to worry about reacting to changes in accounting regulations, yet they cannot risk leaving them unaddressed. A core tenant of Dynamics 365 Finance is to enable you to reduce risk, and to automate and modernize your global
Today, people have access to more content, purchasing channels, and brand options than in the past, and their expectations for great customer experiences continues to grow, even in uncertain times. To win and retain loyal customers, companies need to understand, value, and build trust with them, and proactively serve them through seamless, personalized experiences on
Many countries have turned to value-added tax (VAT) to stimulate their economy in response to the disruption of COVID-19. In addition, several countries are planning economic stimulus packages with VAT rate changes in response to COVID-19. For example, Germany recently lowered standard VAT rates from 19 percent to 16 percent, starting July 1 and continuing
First, a heartfelt thank you to educators around the world. Many schools are now out for the summer, marking the end of a school year in the most uncertain of times. This spring, schools gave more to students than an education—they provided a sense of purpose, consistency, and normalcy. Teachers and school administrators worked relentlessly.
If you’ve created your own custom solution for Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce, you may be wondering how to connect your own Help content for the solution to the Help pane in the Finance and Operations client. Microsoft provides a toolkit to help you generate HTML files from the Microsoft Help repositories, generate
Conversation intelligence in Dynamics 365 Sales allows you to transcribe and log important information from your sales calls, such as names, order details, and action items, boosting your overall productivity.
This only impacts Dynamics 365 Marketing customers who are using surveys based on the Voice of the Customer solution. As announced previously, Voice of the Customer is will be discontinued on July 1, 2020. Therefore, all surveys based on Voice of the Customer within Dynamics 365 Marketing will also be discontinued. Please note that Dynamics
The Dynamics 365 nonprofit accelerator continues to evolve, enabling ISVs and other solution providers to quickly build industry vertical solutions tailored to the nonprofit sector. In this latest release, the accelerator addresses three critical nonprofit areas: Case Management, Project Management & Program Design (PMPD), and Operations. Case Management and PMPD enhancements include data model extensions
The Dynamics 365 Financial Services Accelerator now includes a preview designed for the insurance industry. When you sign up for the preview, you’ll be able to check out an insurance data model, sample app, and dashboard that covers both property and casualty insurance, as well as life insurance. With the Insurance component, insurance companies, agencies,
Dynamics 365 Human Resources 2020 release wave 1 includes investments in benefits management, leave and absence, and deeper integration with Common Data Service, providing your organization with a flexible solution that supports a wide variety of HR options. Benefits management enhancements Enhanced plan configuration Benefit plans often have different costs depending on the characteristics of