Enhanced focused view in Dynamics 365 Sales helps optimize task execution!
In the fast-paced world of sales, sellers are now expected to be adept multitaskers.
Microsoft Dynamics 365 Blog
Monitor Copilot responses in Dynamics 365 Customer ServiceÂ
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
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Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse ManagementÂ
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Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service
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Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse ManagementÂ
Support parallel working with multiple sequences in Dynamics 365 SalesÂ
A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available across Dynamics 365 Sales.Â
Translating Dynamics 365 Products with Dynamics 365 Translation ServiceÂ
If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further than Dynamics 365 Translation Service (DTS).
Prepare your organization for conversation intelligence data migration into Dataverse
During the 1st quarter of 2024, sales conversation intelligence data will migrate from its current storage location (Microsoft provided storage) across to each customer’s Dataverse organization
Revolutionizing Demand Planning: Unleashing Cutting-Edge Features in Dynamics 365 Supply Chain Management’s January Update
In conclusion, the recent January release of Dynamics 365 Supply Chain Management Demand Planning has brought forth a wave of transformative features, including "Edit on Total Level," "Filter in Transformation," and "Comments," redefining the landscape for planners with tools that enhance efficiency and collaboration. The incorporation of the System Administrator role, Role Level Access for Contributors, Row Level Access Rules, and advanced security features positions the platform as a robust and secure solution for demand planning needs. With increased flexibility in editing demand plans and promising additions in the upcoming February release, Dynamics 365 is shaping a future of more streamlined and user-friendly demand planning experiences. This release marks a substantial leap forward, promising organizations worldwide a future characterized by smarter and more precise demand planning. As we embrace this evolution in demand planning, Dynamics 365 Supply Chain Management stands as a pioneer, leading the way with innovative features. Stay tuned for ongoing updates and enhancements that will continuously elevate your planning processes to unprecedented heights!
Announcing automatic Copilot enablement in Customer Service
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment.
The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived!
The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce. This approach has taken the industry by storm, and it’s not hard to see why. Composable commerce is versatile, scalable, and innovative approach, allowing businesses of all sizes to provide exceptional customer experiences across various platforms and devices.
Transition to real time journeys – the time is nowÂ
Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences.
Orchestrate your WFM solution with Dynamics 365 Customer Service
WFM holds together the intricate machinery of customer support, ensuring operational efficiency and exceptional customer experiences.
Knowledge management best practices for Copilot ingestion
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content.Â
What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2Â
What's new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. Discover the latest updates and enhancements to the Field Service Mobile app that will help you deliver better service experiences to your customers.
Experience the power of Copilot in Dynamics 365 Field Service in the mobile application
Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates with the back office.