You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Update (January 22, 2018) As of January 22, we are pleased to announce that all re-indexing tasks have been completed. We appreciate your patience during this time. Going forward, if you are experiencing any issues with search, follow the standard process for reporting an issue in LCS. Update (December 07, 2017) All global and corporate
With the goal of continuously improving quality, performance, usability, and responding some customer feature feedbacks, we recently released an update in October for Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, below are the new capabilities and bug fixes introduced in this update.   Field Service (v 7.1.0.33) Enhancements  Below are some new capabilities enabled for this
With a purchased Azure subscription, customers and partners can deploy a Microsoft Dynamics 365 for Finance and Operations, Enterprise edition environment by using the Cloud Hosted Environments feature in LCS. Due to an issue in the environment deployment flow, system diagnostics was configured incorrectly in environments that were deployed after August 30th 2017. Because of
Using a purchased Azure subscription, customers and partners can deploy a Microsoft Dynamics 365 for Finance and Operations, Enterprise edition environment through the Cloud Hosted Environments feature in LCS. These environments are owned and controlled by the customer or partner. In the past, you could use the Activity monitoring page to view the usage and
The latest update (version 9.0) for Dynamics 365 Customer Engagement apps includes many new and exciting features! This blog shows you where to go to find the content you need. Start by visiting our new documentation site at https://docs.microsoft.com/dynamics365/, and then choose the What’s new tile. Detailed “what’s new” content is available here: Readme What’s
Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Service Previously we introduced Universal Resource Scheduling in Dynamics 365. Regardless of what type of scheduling your organization is engaged in, be it Field Service scheduling, Project Service Scheduling, Case scheduling, Lead scheduling, or maybe something completely custom, Universal Resource Scheduling helps
Applies to: Dynamics 365 for Project Service Automation, Dynamics 365 for Field Service Previously we introduced Universal Resource Scheduling in Dynamics 365. Regardless of what type of scheduling your organization is engaged in, be it Field Service scheduling, Project Service Scheduling, Case scheduling, Lead scheduling, or maybe something completely custom, Universal Resource Scheduling helps you
Welcome to another update for the Developer Preview, the October update. As usual, we’ve fixed a lot of issues reported by you, for more information view the list of fixed issues, In addition to that we’re announcing the following changes. To get an updated image jump directly to the Azure Gallery signup at http://aka.ms/navdeveloperpreview. Web client add-ins It
You can manage the use of the Microsoft Dynamics NAV Universal app using Windows PowerShell. How to get the version of the app through PowerShell Run an elevated Power Shell ISE (Run As Administrator) and type the following: Get-AppxPackage -Name *dynamicsnav* Inspect the output How to check if the app has not been granted for Loopback
Cumulative Update 11 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2017. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Cumulative Update 24 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Cumulative Update 36 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2015. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.