Skip to content
Microsoft Dynamics 365

Blog Posts for Topic: Artificial Intelligence

Retrieve Resource Availability with Universal Resource Scheduling API 

Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 8.7.x version or Universal Resource Scheduling 3.7.x version In this blog post let’s talk about how to call the msdyn_GetResourceAvailability API to return available resources. At a high level, you pass the details of a single requirement (not a requirement group) to the API and...

Read more

  • 0 Comments

Deprecation of Unified Service Desk 3.2 and lower versions, and features 

To help provide the best possible Unified Service Desk experiences, we recently announced the General Availability of Unified Service Desk 4.1, delivering improved performance and a host of feature enhancements. Below you’ll find information about the versions and features that have been marked as deprecated with the latest release of Unified Service Desk 4.1. Administrators and IT professionals...

Read more

  • 0 Comments

May update of Dynamics 365 Layout provides new learning features, other improvements 

Applies to: Dynamics 365 Layout (build 108.1905.17002.0) The Dynamics 365 Layout team is pleased to announce the availability of the following features and improvements in the May update:  Teaching moments  Demo layouts  Hologram fade setting  Teaching moments  Use the new teaching moments feature to quickly understand how to do common Layout tasks such as measuring,...

Read more

  • 0 Comments
featured image

Mobile offline for Dynamics 365 Customer Engagement apps 

We are thrilled to announce that Mobile Offline for Dynamics 365 Customer Engagement apps (9.x online versions only), is now available. The feature is available on Dynamics 365 for phones and tablets app for iOS and Android users. A huge thanks to all those who used this feature in preview and provided their valuable feedback....

Read more

  • 0 Comments
Man and woman sitting reviewing information on a tablet device.

Now live: Microsoft Business Applications Summit 2019 session catalog 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
The full session catalog for the Microsoft Business Applications Summit is now available! Explore more than 150 expert-led sessions and workshops (plus 16 pre-days!) packed into this two-day conference, taking place in Atlanta, Georgia June 10 – 11, 2019. Registration is still open, so secure your spot today. Microsoft Business Applications Summit is your team’s...

Read more

  • 0 Comments
Doctors working with EHR data and Dynamics 365 for Healthcare.

Unlock your EHR data to accelerate sales cycles and drive more revenue 

  • By Rebecca CroweNational Director, Business Applications, US Health and Life Sciences
In any industry, business development is a tough job. But in healthcare, business development is especially challenging because of its uniqueness. It’s dependent on patient-focused channels like wellness programs, physician referrals, and community events. Upon closer look, the Affordable Care Act has significantly changed the equation when it comes to the way healthcare is delivered....

Read more

  • 0 Comments

Enhancements to requirement groups in Universal Resource Scheduling (URS) version 3.7.0.xx 

Applies to Universal Resource Scheduling solution (version 3.7.0.xx), Field Service application (version 8.7.x.xx), Project Service Automation application (version 3.7.0.xx) on Dynamics 365 version 9.x When a resource requirement is created, there is a linked calendar created at the same time, which contains a specific time zone. When launching the schedule assistant by selecting Book on...

Read more

  • 0 Comments