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Microsoft Dynamics 365 Blog

Watch on-demand sessions from Microsoft Business Applications Summit 2019 

The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. Event content is now available on demand in the Dynamics 365 Community, giving you the opportunity to explore 200+ session recordings, download presentations, ask questions, and collaborate with the speakers and experts. Get started by selecting one of...

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New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics 

Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service. Today, we are excited to share a couple of new features we think you’ll be excited about. Also, with Microsoft Business Applications...

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The Dynamics 365 for Marketing June 2019 update is now available 

The June 2019 update of Dynamics 365 for Marketing is released and available  for customers to install or update to starting now! This update includes several new complete features, previews of a few upcoming AI features, plus plenty of performance and stability improvements. Keep reading to learn how to get this update and which new...

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How a leading logistics company navigated the shift to relationship selling 

A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations. The results are clear: the highest-performing teams are abandoning boilerplate sales funnels to nurture genuine relationships at scale, enabled by technology that provides sales...

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Understanding how views work on Schedule Assistant 

  Have you ever wondered, when you are using Universal Resource Scheduling to schedule your requirements or work orders and are searching for a requirement, which view the Schedule Assistant displays in? Well, it is determined by either the point of entry into the Schedule Assistant (Find Availability on the Schedule Board or Book on...

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Enhancements and bug fixes in Universal Resource Scheduling (URS) version 3.8.0.105 

Applies to Universal Resource Scheduling solution (version 3.8.0.xx), Field Service application (version 8.8.0.xx), and Project Service Automation application (version 3.8.0.xx) on Dynamics 365 version 9.1.x) We’re pleased to announce the latest update to Universal Resource Scheduling (URS), powering the Customer Service, Field Service, and Project Service Automation applications for Microsoft Dynamics 365. This update includes...

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Enhancements and bug fixes in Universal Resource Scheduling (URS) version 2.4.12.92 

Applies to Universal Resource Scheduling solution (version 2.4.12.xx), Field Service application (version 7.5.10.xx), and Project Service Automation application (version 2.4.13.xx) on Dynamics 365 version 9.1.x (web client) We’re pleased to announce the latest update to Universal Resource Scheduling, powering the Field Service and Project Service Automation applications for Dynamics 365. This update includes improvements to...

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ISV updates at Microsoft Business Applications Summit 

Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next. Here is a quick overview of the updates to our Industry Accelerators, the ISV Development Center program, recertification, and...

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Release Notes for Field Service Version 8.8.0.88 

Applies to: Field Service version 8.8.0.88 on Dynamics 365 for Customer Engagement version 9.x Visit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to install or update a preferred solution. Please visit Field Service Docs for Field Service updates and related content. Field Service enhancements Enhancements...

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