You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Welcome to the July update of the Developer Preview. With this release, we bring you several new features that help building your solutions as extensions. We also include over 90 resolved GitHub issues. See the list of closed bugs here: https://github.com/Microsoft/AL/milestone/18?closed=1. This Developer Preview is available only through the Ready to Go program. Read more at http://aka.ms/readytogo. To
You may run into this error running OLAP reports on a SQL Server 2016 Reporting Services instance on which the ENU\x86\SQL_AS_ADOMD.msi component from the Microsoft® SQL Server® 2012 SP1 Feature Pack was not installed. SYMPTOMS: When running the report in AX 2012 client you will see this error in the info log: “Client found response
Cumulative Update 20 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2017. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Applies to Universal Resource Scheduling solution (version 2.4.3.xx), Field Service application (version 7.5.1.xx), Project Service Automation application (version 2.4.4.xx) On Dynamics 365 version 9.0.x) We’re back with Universal Resource Scheduling June 2018 Update! As always, we focus on our customers in these updates with improvements in user experience, feature discoverability, stability, performance, and highly
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on
Welcome to the Developer Preview for June. In this release we have a number of new features for you that are introduced below. We have also spent time burning down outstanding bugs reported through GitHub. See the list of closed bugs here: https://github.com/Microsoft/AL/milestone/17?closed=1. This Developer Preview is available only through the Ready to Go program. Read more
Hi all, When an async workflow is triggered in your CDS organization, a record will be created in the AsyncOperationBase table to track the processing of the async job. Additional records will also be created in the WorkflowLogBase table to maintain logs for the workflow execution. Business Process Flows also store BPF stage transition and
There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What
As updates are deployed to the Dynamics 365 service, there are two separate versions that are tracked: App Version Application version represents the binary version that is deployed to the Dynamics 365 servers. These updates contain product improvements and bug fixes that are delivered through application code changes. DB Version Database version represents the version of the organization’s database. These updates contain customization changes to support new
We are extremely excited to announce the availability of official Universal Resource Scheduling (URS) documentation for scheduling extensibility! First, check out the document that offers context and a deep overview of scheduling extensibility. Next, there’s a sample walkthrough you can follow step-by-step. This will help you learn how to implement extensibility
When you submit an incident by using the Lifecycle Services Support flow, you might receive a message which says, “Misconfigured professional error.” This error prevents you from submitting a support case to Microsoft. This error occurs when an email address is missing from either the PartnerSource Business Center (for partners) or CustomerSource (for customers). To work around this
Applies to: Field Service for Dynamics 365 v 6.1 and above, Project Service Automation for Dynamics 365 v 1.1 and above, and Universal Resource Scheduling (URS) solution on Dynamics 365 8.2x and 9.0x In this blog post, we will review the requirement calendar’s role in creating requirement details, along with the time zone that