You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Hello, If you have any issues regarding sales tax (net amount) rounding between Retail store transactions and posted sales invoice voucher transactions, you should check at first Sales tax setup. The recommended setup for sales tax which should be used when ‘Price include sales tax’ is enabled on a Store. ‘Marginal base’ to set up
Once again it is our pleasure to announce the August update of the Developer Preview. With this release, we bring you several new features that help building your solutions as extensions. We also include a large number of resolved GitHub issues. See the list of closed bugs here: closed bugs in August. This Developer Preview is
We are proud to announce the August 2018 update of Dynamics 365 for Marketing, which is available starting now! For even more information about this update, including known and fixed issues, see the Dynamics 365 for Marketing readme page. How to get the update Dynamics 365 for Marketing includes both solutions, which must be installed on
I’ve worked on some cases related to Data Management exports to BYOD recently and I thought I would share some observations on things you should consider when exporting data to BYOD. This blog post is not meant to serve as a comprehensive document outlining how the process works, but rather to raise awareness of the
Predicting the future Time Series is a topic on its own in machine learning, as it is one of the cleanest examples of predicting the future. All you need is a dataset that contains a date and a number. Time Series then uses this to predicting values for future periods. In Dynamics NAV, we already
Consider a scenario where you are using IDMF 2.0, and you find that after each IDMF Metadata sync the Master table list gets refreshed and you then have to manually sort out the list each time by unchecking/checking tables as Master tables. Well, there’s a simple way to change that default behaviour: 1. Update AXDataManagementSchedulerService.exe.config
In 20 countries, Microsoft Dynamics 365 Business Central currently offers the same out-of-the-box support for local features as Microsoft Dynamics NAV does. Local features cover country-specific needs, such as requirements for reporting tax, formats for exchanging information with banks, and so on. For Dynamics NAV, those 20 countries are just the start – the flexibility
Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution 7.x version or 8.x version We are excited to announce the general availability release of Resource Scheduling Optimization v2.7, which includes many new capabilities and various usability, performance, and quality improvements. Below is a high-level list of features introduced in this release. For details, please refer
We’ve migrated the Microsoft Dynamics AX 2012 content that was previously hosted on TechNet and MSDN to doc.microsoft.com: Application User/IT Pro content: https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/  Developer content: https://docs.microsoft.com/en-us/dynamicsax-2012/developer/ Existing links to the content are being redirected. The content is open for comments and edits, with the exception of the reference content.
On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could
When I add the fields “Customer Type”, “Authorization Code” and “Card number partly hidden” to the Customer Receipt format, the fields will not print the when the Customer Receipt is printed and a paying with a credit card. These fields are only available in the Header of the receipt and they should be available in the Footer.
We are very excited to announce a new addition to Web API documentation that talks about using Postman with Dynamics 365 Customer Engagement Web API. Postman is a request composer tool, which allows you to authenticate to your Dynamics 365 instance, compose Web API requests, send them, and view response. You can download your native