You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (April 2018, release 1). Download critical X++ updates From our earlier release (February 2018, release 2), critical X++ updates can only be downloaded from online production environments, and we were going to remove the Critical
If you want to upgrade a customer’s database from Dynamics NAV 2013 or Dynamics NAV 2013 R2, you may have noticed that the latest Dynamics NAV 2018 cumulative update does not have a direct path to upgrade from these earlier versions. The solution is to upgrade to Dynamics NAV 2018 Cumulative Update 2, and then
Consider a scenario where you are importing data using DIXF, and you get an error when you try to “Preview source file” and you are running SQL Server 2014 SP2 CU10 or CU11. 1. The error The error you see looks something like this: System.ServiceModel.CommunicationException: An error occurred while receiving the HTTP response to http://servernamehere:7000/DMFService/DMFServiceHelper.svc. This
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 8.2.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on
Today, we are happy to announce the availability of data integration capabilities for Dynamics 365 Finance and Operations on-premises customers. To use the data integration capabilities in an on-premises environment, you need to be on the latest 7.2 and Platform Update 12 build (version 7.0.4709.41184). For information on how to use this feature for on-premises
Applies to: Dynamics 365 Organization 9.0+ with Field Service Solution With the goal of continuously improving quality, performance, usability, and responding to some customer feedback, we recently released the Resource Scheduling Optimization v2.5 update. Below are the new features and capabilities introduced in this release. Extensible Optimization Scope Scope is the RSO mechanism
Applies to Universal Resource Scheduling solution (version 2.4.1.x), Field Service application (version 7.4.1.x), Project Service Automation application (version 2.4.1.x) On Dynamics 365 version 9.0.x) Please note that this update is being shipped as a patch, so if you are upgrading, you will see a PS/FS/URS patch solution installed with the version numbers referenced above. Continuing
We are excited to announce the new version, 9.0.1113.10, of Voice of the Customer for Dynamics 365. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update. New and updated features Design interactive surveys
A recent change is causing an Unexpected Client Error on the Environment details page in LCS. This error only occurs for Dynamics 365 for Finance and Operations on-premises environments. Although the error occurs, there is no impact on the on-premises environment or the features in LCS that allow you to interact with the on-premises environment. We are actively
We’re pleased to announce the March update of the Developer Preview. We have been working hard on improving the capabilities of the toolset as well as fixing incoming issues reported by you. Below you can see the changes that we’re announcing for this update. The preview is already available if you sign up for the Ready to Go
With the introduction of Common Data Services for Apps, which leverages the same platform as Dynamics 365 for Customer engagement, PowerApps users will be able to create Common Data Service instances that you, as the Tenant or Dynamics 365 administrator, may want to control and manage. Giving you the power to control and manage PowerApps