You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Machine Learning (ML) is a branch of Artificial Intelligence (AI) that enables software to do more on its own, such as make predictions and offer suggestions, by analyzing and learning from the data it already has. In short, ML helps make software more proactive in the way it supports your business decisions. There’s a great
Welcome to our update for the Developer Preview; the December update. As usual, we’ve fixed a lot of issues reported by you, for more information view the list of fixed issues, In addition to that we’re announcing the following changes as you can see listed below. To jump directly to an updated image go to the Azure Gallery
Cumulative Update 50 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2013 R2. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest
We are excited to announce that new version of Voice of the Customer for Dynamics 365 (9.0.823.1 – 9.0.959.8) is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This update includes reliability and scalability improvements. This article describes the features improvements and
If you enabled Power BI integration in your Microsoft Dynamics 365 for Finance and Operations system as instructed in the article below, you may notice that parts of the reports do not display data while some do, even though there are transactions in the system and the Power BI reports were not modified by you.
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service application and Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance and usability, and is
As another reminder, here is the link to the latest blog notice on the discontinuation: Reminder: Microsoft Dynamics Online Payment Services will be discontinued on Dec 31, 2017 If you are still utilizing Dynamics Online for your payment solution, I would like to provide you with some helpful information to prepare for the discontinuation of
Have you noticed something strange today? Did you try to access the developer Help on MSDN and end up on a different site? Well, we’re very happy to announce that the Dynamics NAV 2017 developer and IT-pro content is now live at Docs.microsoft.com/en-us/dynamics-nav. Why are we announcing that now a year after the launch? Because we’re
Customers are now able to deploy Platform update 11 for Microsoft Dynamics 365 for Finance and Operations, Enterprise edition on their on-premises environments. For information about how to deploy Platform update 11, see Deploy your Finance and Operations (on-premises) environment. For information about how to update your existing on-premises deployment to Platform update 11, see
Just as with AX 2012, users can collect Dynamics 365 for Finance and Operations event traces using Windows Performance Monitor. Other options are explained here: https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/perf-test/trace-trace-tutorial (web version) https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/perf-test/trace-parser (desktop version) Windows Performance Monitor can be used in non-production where the Dynamics 365 for Finance and Operations client tracing is not possible. For example, WMS
User session timeout By default, Microsoft Dynamics 365 Government sets a user session timeout of 8 hours. A user is not required to log in with their credentials for up to 8 hours regardless of whether the user was active or inactive.  With the implementation of the Security enhancements: User session and access management, you
When posting Retail Statements in batch and there has been an error, Customers have been receiving errors manually posting the Retail Statements after the original failure. One example of a Retail Statement error: “One or more sales orders in statement XXXX have not been invoiced; abort payment journal posting” A majority of the time, the