You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
When posting Retail Statements in batch and there has been an error, Customers have been receiving errors manually posting the Retail Statements after the original failure. One example of a Retail Statement error: “One or more sales orders in statement XXXX have not been invoiced; abort payment journal posting” A majority of the time, the
The most recent maintenance operation (November 7, 2017) included cleanup activities that may have unintentionally removed your whitelisted IP addresses configured to access the remote desktop (RDP) port for all Microsoft managed non-production Sandbox (Tier 1 & Tier 2+) environments. If you have lost RDP access to your virtual machines, you will need to whitelist
Cumulative Update 25 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2016. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
Welcome to yet another update for the Developer Preview, we’re now introducing the November update. As usual, we’ve fixed a lot of issues reported by you, for more information view the list of fixed issues, In addition to that we’re announcing the following changes as you can see listed below. To jump directly to an updated image
Cumulative Update 12 includes all application and platform hotfixes and regulatory features that have been released for Microsoft Dynamics NAV 2017. The cumulative update is intended mainly for solutions that are experiencing the problems described in the Knowledge Base article linked to below. However, you are advised to always keep your solution updated with the latest cumulative update.
In Dynamics 365 for Finance and Operations you can select contact information on a worker to be private: Once this private option is selected only users that have specific security roles can view this private contact information. You can manage and control which security roles have access to this information by using the Global Address
With the release of Dynamics 365 (online), version 9.0, there are a lot of changes in our developer documentation: New location: https://docs.microsoft.com/dynamics365/customer-engagement/developer/ New name: Developer Guide No more monolithic SDK download Separation and fusion of reference content Client API documentation overhaul Detailed entity documentation New name: Developer Guide A Software Development Kit (SDK) is a
This is a reminder that as of the end of the day on December 31, 2017, Microsoft Dynamics Online Payment Services (DOPS) will be discontinued and you will no longer be able to process payments through the service. Please ensure that you are on track to implement an alternative solution well ahead of time and
If you’re a customer operating or implementing Finance and Operations, you are provided with a set of environments to enable development, testing, and production. User acceptance test (Sandbox Tier-2+) and production environments are managed by Microsoft, while your IT staff was responsible for managing developer and build environments. For all new deployments with platform update
Applies to: Dynamics 365 v8.2 organization with Project Service Automation(v1.2.2.16), Dynamics 365 v8.2 organization with Field Solution(v6.2.2.13), Dynamics 365 v8.2 organization with Universal Scheduling Solution With the goal of continuously improving quality, performance, usability, and responding some customer feature feedbacks, we recently released an update for Dynamics 365 for Field Service, Dynamics 365 for
One common question when doing any Dynamics implementation is around how to change colors. Obviously, Dynamics offers Theming which allows an organization to ensure the system reflects a brand consistent theme. However, there are some additional color controlling features in Dynamics 365. In particular, with a Field Service implementation, people often ask questions on how
Applies to: Dynamics 365 9.0.x and Dynamics 365 8.2.x With the goal of continuously improving quality, performance, and usability, and responding to customer feedback, we recently released Resource Scheduling Optimization v1.5.17284.2 update. Below are the new features and capabilities introduced in this release. NOTE: Resource Scheduling Optimization v1.5.17284.2 update is backward compatible with Dynamics 365