You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
As announced in the Microsoft Tech Community, Basic Authentication for Exchange Web Services (EWS) will be decommissioned in October 2020. Dynamics 365 Business Central integrates with Outlook and Exchange, and these features allow the option of Basic Authentication with EWS. In response to the change in EWS, beginning October 1, 2020, the option to use
Database movement API in private preview We are excited to announce that the database movement RESTful API is now in private preview. This release includes authenticating with the service, listing the available databases in the asset library, creating a database refresh between two environments, and polling for ongoing status. To help provide feedback and learn
Applies to: Dynamics 365 Remote Assist (version 2019.10.01) Microsoft Dynamics 365 Remote Assist for mobile is now generally available! Users already familiar with Dynamics 365 Remote Assist on HoloLens can access many of the same collaboration tools with just their cell phone or tablet. The Dynamics 365 Remote Assist user on an Android or iOS
We’re thrilled to announce the general availability of Dynamics 365 Guides today! Dynamics 365 Guides app version 200.1909.24001 and solution version 200.0.0.102 include the following updates: Try the demo. You can now try an out-of-the-box sample guide on the HoloLens app without signing up for a license or authoring a guide yourself. Customer satisfaction surveys.
Field Service Mobile: Version 11.3 A new version of Field Service Mobile for Windows, iOS, and Android has been released! Here are fixes and updates you can expect: – Fixed update address button error message – Fixed unresponsive iOS buttons – Disabled password clearing for OAuth – Fixed SQLite error during loading configuration – Add
We’re proud to announce that you can now find learning paths and e-learning modules on Microsoft Learn specifically for Dynamics 365 Business Central. You can use this new content to educate yourself about business functionality, or to brush up on how to use multiple currencies, for example. Microsoft Learn is a completely free, open training
We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes bug fixes. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update. For details, refer How to Install, Update
The Business Central Administration Center has been updated so that partners can submit requests for support. Use the question mark in the top right corner, and then, from the menu, choose the New Support Request menu item. This link directs you to the Power Platform Admin Center where you submit the actual support
We are very excited to announce that Dynamics 365 Customer Service Insights is now available in France-based datacenters! This is in addition to the nine other geographic areas we’ve supported since general availability. When Customer Service Insights creates workspaces, it generates and stores the insights data in the same geographic area as where your case
Last year, we published a notification regarding the deprecation of the Project “Madeira” and Dynamics 365 for Finance and Operations, Business edition connectors for Power BI, Microsoft Flow and PowerApps, the DynamicsFinancials connector. The deprecation was to happen on December 31, 2018. Due to a larger number of customers still using the old connector, we
I was recently chatting with a dispatcher who expressed that they would like to block time off on the schedule board for resources without needing to interact with the working hours. I am switching gears on this post putting on my implementor hat. We will look for ways to enable this scenario natively in the
Three previous blog posts (post 1, post 2, post 3) described how we can extract and process data from Business Central using Power Platform Dataflows. In this fourth blog post, we show the final result in a short video. Enjoy!