You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
Three previous blog posts (post 1, post 2, post 3) described how we can extract and process data from Business Central using Power Platform Dataflows. In this fourth blog post, we show the final result in a short video. Enjoy!
Following the general availability release of the Microsoft Banking Accelerator in July, today we are releasing additional API sample implementations to provide interoperability with Banking Industry Architecture Network (BIAN) API service domains for consumer loans and collateral. BIAN is a not-for-profit association to establish and promote a common architectural framework to enable banking interoperability. Microsoft
We now provide you a way to translate your data into various languages and thus making your pages more meaningful to your users in different geographies.
The Assisted Setup module contains all pages that are used by assisted setup guides in Business Central. If your extension provides setup assistance for complex setups, this is where you’ll find what you need.
Dynamics 365 Customer Service Insights focuses on your customer service scenarios and makes it very easy for you to use AI alongside traditional business intelligence, which means you can make better data-driven decisions, without requiring extensive AI knowledge. In addition to high-quality AI models, it also comes with several advanced capabilities that work together to provide you with actionable insights.
In Business Central 2019 release wave 2 we’re introducing a shift in the story around customization. In fact, it’s a big step toward a future where the term “extend” has replaced “customize.” To make Business Central lighter and easier to maintain and upgrade, we’re componentizing its platform and business logic in the System Application. If
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (September 2019, release 2) Database backup assets limited to Project Owners and Environment Managers Based on feedback from our customers (that’s you) we have restricted access to the Database backups section of the project asset
This is the third post in a blog series about how you can use Power Platform Dataflows to get data out of Business Central in a form where it can be accessed by other applications. The first post covered a basic integration between Power BI and Business Central. The second post introduced Power Platform Dataflows,
In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I
An update to the Dynamics 365 Business Central connector for Microsoft Flow, Logic Apps and PowerApps will be released in the coming week. The existing triggers and actions were modified to improve the overall performance in the connector as well as adding support for multiple environments, including multiple sandbox and multiple production environments. For more
This is the second post in a blog series about how you can use Power Platform Dataflows to get data out of Business Central in a form where it can be accessed by other applications. The first post covered a basic scenario of Power BI connecting to the Business Central’s API. We started there because
You may have recently run into an issue where the Business Central icon\link was missing from Home.Dynamics.com. A lot of you know that when this happens you can still access your environment through a direct link using your Tenant ID. Example: businesscentral.dynamics.com/<Tenant ID> That is a valid work-around, but what if you don’t have a