You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.
We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365, V3.10.1.71. This release includes some important improvements to quality, performance, and usability. This release is compatible with Dynamics 365 9.x. To update to this release, visit the Admin Center for Dynamics 365 online, solutions page to install the update.
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (September 2019, release 1). Show active issues during incident creation In this release, we added active issues in the LCS incident creation flow. When you create a support ticket to submit to Microsoft, in addition
Have you ever tried to assign an account to a new owner only to have the system lock up and timeout because you have too many child records in the cascading transaction set? A new feature is available for preview that will help reduce system timeouts when processing entity updates that use large volume cascading
The monthly Retail webinar for August was held on the 1st of August and was loaded with exciting content. We covered lots of features, some of which are releasing soon while others are in the early stage of design. We started with a demo of the Regression Suite Automation Tool (RSAT) for point of sale
The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. Depending on your monitor, opening the schedule board may initially only let you see a handful of resources and a few unscheduled requirements, and that’s before expanding the filter panel or the details panel!
We are pleased to announce that the email-based sign-in feature for Dynamics 365 for Phones and Tablets, which shipped earlier this year for iOS, is now available in Public Preview for Android users. What is it? Email-based sign-in enables Android users to sign-in to the app using just their work email address. With this change,
The September 2019 update of Dynamics 365 for Marketing is available now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. For instances running the early access version of Marketing, some early access features are also updated. For more information about recently released and planned new features, please see the Dynamics
The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! NEW FEATURES Triggers now available in Microsoft Flow Better performance for our connector in Power BI Match rules reordering and duplication Triggers now available in Microsoft Flow Dynamics 365 Customer Insights connector now has two triggers that
What’s changing? On October 15, 2019, a change will be made to improve the reliability and performance of the Business Applications Discovery service used by the Dynamics 365 Customer Engagement mobile applications for iOS: Dynamics 365 for phones (for iPhone) Microsoft Dynamics 365 (for iPad) Older versions of these applications will no longer be able
We are pleased to announce the availability of the Dynamics 365 Business Central 2019 release wave 2 preview. The 2019 release wave 2 update for Dynamics 365 Business Central is coming in October. To help you prepare for this update, a preview of the release is available now in sandbox environments. This gives tenant administrators
As we turn code into components in the System Application layer, we’re putting considerable effort into standardizing how we handle sensitive data. Together with changes in Secret Management, the Cryptography Management module will provide support for safely storing sensitive data.
Applies to: Dynamics 365 Remote Assist (version 2.05) The Dynamics 365 Remote Assist team is pleased to announce the September 2019 update, which includes an improved Snapshot feature and improved protocol activation experience. Improved Snapshot feature We heard from our customers that the video feed doesn’t always provide enough detail for the remote expert, especially