We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
When savvy sales people put on their success pants in the morning, they know it’s all about how fast they rake in the revenue. Sales productivity sounds straightforward—you up the ante and...
This blog post comes from a question in the Microsoft Dynamics AX community board at https://community.dynamics.com/ax/f/33/t/120425.aspx. The question was how to map the full Product Name and not the NameAlias field that is in the InventTable table. The NameAlias field is a shorter field so it does not give you as good as description. I had originally suggested to
From banking to bill paying, self-service is the new norm. Consumers are increasingly being empowered to do almost anything themselves online, from checking prices to checking in at the airport. Where...
Sales can be a little mystifying for anyone who hasn’t gotten a ton of insight into what it’s like to work in the field. And these days, many jobs are a potpourri of multiple disciplines or...
Delight the customer and you have a customer for life: this mantra for sales and marketers is a recipe for success in today’s business environment. No longer limited to sales and marketing, it is...
What does the prescription for better healthcare include? A healthy dose of improved customer service, say consumers. Once an industry where patients and customers felt they had little say or control,...
It’s that lovey-dovey time of year again. Sales of red and pink paper are at an all-time high and everything cuddly or covered in chocolate is flying off the shelves. St. Valentine’s Day is...
A number of recent polls regarding government customer service show that the general public is feeling more and more like second-class citizens these days. Despite the positive intent of many agencies...
We’ve seen major shifts in buying behavior over the last few years, forcing sellers to up their game, and 2015 will be no different. As buyers gain access to more information and move at an accelerated...
Once upon a time, when stockbrokers worked on Wall Street and all politicians were honest, there existed a divide between sales and marketing. Masters of their own domains, each department churned out...
Ever received the wrong answer or information from a customer service agent and had to call back? Ever received different answers from different people or different support channels? Ever been to a business...
It’s Super Bowl time again folks, and this year’s big game between the Seahawks and Patriots looks like it’s gonna be a doozy. Both teams have a lot going for them, but (full disclosure...