We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
COVID-19 has upended every level of “business as usual.” Companies are scrambling to meet changing customer needs while figuring out their own remote workflows. In this current climate, there’s demand for new solutions that are innovative, agile, and empathetic to business’ and customer’s unique situations. Microsoft Dynamics 365 was built on a commitment to provide
Customer experience is more important now than ever before. The coronavirus pandemic has forced consumers to adopt new habits, reevaluate priorities, and shift consumption. Increasingly, transactions have moved online, and companies are limited to virtual engagement. Buying trends are changing rapidly as consumers face many uncertainties and at the same time expect brands to react
Social distancing has forced us all to rethink the way we engage with customers. At every customer touchpoint—from marketing to sales, service and support to finance and distribution channels—companies should use the opportunity to reinvigorate relationships by delivering personal and empathetic communications. COVID-19 has put pressure on companies to start taking advantage of technology to
The COVID-19 global pandemic has resulted in increased pressure on project-based services organizations to rapidly change the way they operate. Now more than ever, operating with the speed needed to deliver successful project-based services requires that everyone involved—from leaders to team members and contractors—can predict, adapt, and rapidly respond to change, all while practicing social
The COVID-19 crisis has impacted all aspects of our lives, shifting the way we live, interact, do business, and more. Retail merchants worldwide are dealing with emerging sales scenarios to address contactless selling, rising operational challenges, and plunging demand exasperated by increased fraud. In this three-part blog series and a virtual fireside chat debuting on
While COVID-19 rapidly changes the way we live and work, organizations all over the world are facing daunting challenges. Businesses are undergoing significant internal changes to accommodate newly remote workforces while reacting to seismic shifts in customer needs and behaviors. As the Microsoft Business Applications team adapts to the crisis, we want to share some
Key dates for the upcoming release wave Business conditions are in constant flux. To help you rapidly adjust to change and drive strong business outcomes, we deliver new capabilities in two six-month release waves. Each release wave comprises hundreds of new and updated capabilities for products across Microsoft Dynamics 365 and Microsoft Power Platform. Stay
Sales leaders face an unprecedented challenge to meet increasingly demanding buyer needs, all while managing the limitations of a world restricted by COVID-19. According to Gartner, “Before the pandemic, about 46 percent of a B2B sales rep’s time was spent either with a customer or at that customer’s work premises.” While the responsibilities of sales
One very unsettling aspect of the COVID-19 pandemic is how it has exposed weaknesses in the communications plans that are meant to helpful. But in this moment, a communications cacophony rules. Medical and governmental authorities have messages they need to get to everyone. Businesses have a set of specific messages for employees and another set
For years, Microsoft has partnered with many healthcare organizations to envision and deliver on their digital future. These past few months brought on an unprecedented urgency, as healthcare organizations pivoted to manage the unexpected. We have learned together, how to rapidly adapt and innovate in healthcare, in response to crisis, and continuously improve operations and
As a business owner, you think strategically. You invested in Microsoft Dynamics 365 because you wanted to connect data and business intelligence across your teams and to use artificial intelligence for insights that can help you drive business decisions. But consider, do your employees have the skills they need to take advantage of the powerful
A big thank you to everyone who joined us live at the all-digital Microsoft Business Applications Summit. If the event was held in-person, we would’ve needed a larger convention center! The live event is over, but the opportunities to learn and connect have just started. We invite you to watch sessions from the day on-demand,