Microsoft Wins in 2016 CRM Magazine Service Leader Awards
It was a wise man (Ben Franklin specifically) who said, “without continual growth and progress, such words as improvement, achievement, and success have no meaning.” At Microsoft, and most...
Microsoft Dynamics 365 Blog
2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
How can I setup a Dynamics AX solution trial instance in Azure with my customization and demo data?
You can deploy a trial instance (one box) to Azure using LCS deployment experience and with your customization, database backup, GER configuration, retail packages and getting started business process library. To do this, first go to Asset library in you LCS project and upload all the assets. When you deploy a “Demo” deployment, click on “Advanced
Pet Supply Plus prepares for rapid growth with Microsoft
Pet Supplies Plus is the third-largest company in a rapidly-growing, multi-billion dollar industry. The company recently launched a rapid growth plan that requires the company to deploy dozens of new stores...
Backup/restore the Model database or export/import the Model Store?
In this post I would like to clarify the differences between doing a backup/restore of the Model database, and doing an export/import of the Model Store. Since version 2012 R2, and the separation of the application elements in a different database (the Model database), it is technically possible to restore this database separately. However, this
New Dynamics AX solutions trial – How can I invite a prospect to my trial instance?
One of the question I always get is, I am a partner and I have deployed a trial instance for one of my prospects. Can I invite a prospect user who belongs to a different AAD tenant to my trial instance and if yes how? Yes, you can invite to Dynamics AX an AAD user who belongs to a
Announcing Dynamics CRM Spring 2016 Wave
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available...
3 Important Goals and How to Meet Them as Your Business Expands
Your business is blossoming. You’ve watched it grow from a blip on the economic radar to a serious local contender. You know it’s time to expand, but the phrase “growing pains”...
3 Reasons Small and Midsize Businesses Should Go Big on Customer Service
It used to be that keeping a small or midsize business (SMB) healthy simply entailed selling the right product at the right price. But in recent years customer expectations have grown, and today that model...
Brands Reveal Big Gains from Incremental Improvements in Customer Service
Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference...
Advice from a CFO: balance short-term accountability while driving long-term growth
A major challenge for enterprise CFOs today is that they must become “architects of business value.” For finance departments, this is often about enabling quicker decision making, productivity...
Making Healthcare More Personal With the Right CRM System
As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry. What’s happening...
Four Major Technology Trends That Are Changing the Way Field Service Is Done
Field service is undergoing dramatic change. Customer expectations are rising. Mobile is transforming how customers and agents interact, and apps like Uber are setting the bar very high. That's just...