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Microsoft Dynamics 365 Blog

Two adults in masks collaborating on a PowerPoint presentation in an office while using a Microsoft Surface Hub 2S 50” device during a Teams video call.

Dynamics 365 and Microsoft Teams: extend collaboration across teams 

  • By Brenda BownGeneral Manager, Microsoft Business Applications
Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work. Add up those minutes-long interruptions, and you begin to realize why we often can’t finish everything on our to-do lists. We want to dramatically...Read more
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Adapt quickly and fulfill efficiently with Dynamics 365 Intelligent Order Management 

  • By Manoj SwaminathanGeneral Manager, Dynamics 365 Supply Chain Management and Manufacturing
Digital commerce is reshaping every step in the supply chain.  Consumers today expect seamless omnichannel buying and after-purchase experiences with multiple fast delivery options.   Many organizations, however, are struggling to modernize operations to keep up with the growth. In fact, a recent study* found that nearly 61 percent1 of companies expect over half of their sales...Read more
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Drive personalized interactions with real-time customer journey orchestration 

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. This landmark innovation brings together the worlds of customer experience and marketing automation and is designed to help businesses....Read more
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Join Dynamics 365 and Power Platform at Microsoft Ignite 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Don’t miss Microsoft Ignite, an all-digital three-day event kicking off this next Tuesday, March 2 at 8:00 AM Pacific Time! This is your opportunity to get a sneak peek at the future of Microsoft Dynamics 365 and Microsoft Power Platform, connect with experts, and engage with your global community. We’ve packed the line-up with technical...Read more
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Connect with finance leaders at Finance Reimagined—a free digital event 

There’s still time to join today’s free Finance Reimagined virtual CFO summit. Connect with industry icons and peers. Expand your network and get insights from savvy CFOs as they share their perspectives on the impact of COVID-19, how their organizations pivoted in response, and how they plan to transform for the future. As Microsoft CEO...Read more
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4 principles of successful voice of the customer programs 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Understanding your customers starts with gathering their feedback. But a Forrester study found that at the end of 2020, decision making with customer insights was organizations’ biggest challenge with marketing programs....Read more
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Why Simple’s CEO thinks exciting times are ahead in 2021 

As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020—how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they’re seeing, what lessons they had learned, and what...Read more
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Join Microsoft at Finance Reimagined: response, recovery, and reimagination 

Finance leaders are organizations’ linchpins, and during crises such as the pandemic, they take on enormous responsibilities to steer their businesses through the storm while simultaneously preparing for the future. Some of the actions savvy finance leaders are taking during these uncertain times are to continue to reduce costs, mitigate risks, and accelerate their company’s...Read more
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Top 3 customer data platform trends for 2021 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming. Businesses are charging full steam ahead on digital transformation efforts as their customers have dramatically moved toward online channels. According to a McKinsey Global Survey of executives, organizations across sectors and geographies are likely to report...Read more
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Building customer relationships through relevant and unified personal experiences 

Retail used to look different. It was local; it was a relationship. But new technology brought change. Trains opened the door for the Sears catalog, offering a wide array of products to distant customers. Henry Ford’s automobile led to suburbanization, malls, and department stores, changing the face of retail. And now, enabled by digital technology...Read more
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Why a knowledge base is important in delivering exceptional customer service 

  • By Erin AmstrupProduct Marketing Manager, Dynamics 365 Customer Service
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes.” In a recent survey, 91 percent of customers would use an online knowledge base if it were available and tailored to their needs, and in another published report, respondents preferred knowledge bases over all other...Read more
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