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Microsoft Dynamics 365 Blog

Real people. Frontline workers manufacture welding fittings for commercial construction applications. This forge and factory uses Microsoft products to support materials management, manufacturing, control of inventory, warehouse operations, shipping, and distribution, by enabling day-to-day business communications with staff, suppliers, vendors, and customers.

Dynamics 365 and EY India helps Wonder Cement build a resilient supply chain 

  • By Group Product Marketing Manager, Business Applications
As we’ve learned over the past year, building a resilient supply chain is more important than ever. 94 percent of Fortune 1000 companies have reported supply chain disruptions due to the COVID-19 pandemic. Meanwhile, nearly two-thirds of C-suite executives at manufacturing companies said their company either had no formal strategy or were taking an ad-hoc...Read more
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4 post-pandemic retail trends 

The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail to take place anywhere, at any time. When viewed through hindsight, these changes occurred just in time, for without the e-commerce revolution during the past two decades, retailers would have faced...Read more
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Accelerate time to market with Dynamics 365 Remote Assist for HoloLens 2 

  • By Product Marketing Manager, Dynamics 365 Remote Assist
In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments. Companies worldwide are fast realizing the costly consequences of not having robust business continuity plans and remote-capable tools especially in times of...Read more
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How Microsoft Dynamics 365 Fraud Protection helps Worldline combat fraud 

  • By Core Product Manager Lead, Dynamics 365 Fraud Protection
Online fraud increased significantly during the recent pandemic and economic downturn, with losses of an estimated $12 billion worldwide.1 To ensure continuous protection, organizations need modern solutions to protect from a range of fraud—from payment fraud, bots, account takeover, and returns and discounts fraud. We are partnering with Worldline, the European leader in the payments...Read more
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Driving empathetic, connected service experiences with Dynamics 365 

  • By Product Marketing Manager, Dynamics 365 Remote Assist
  • Senior Product Marketing Manager, Dynamics 365 Field Service
The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work. If there’s one major takeaway we’ve learned from the continuously evolving macroeconomic climate, it’s that efficient, reliable, and timely service delivery has become more critical than ever. The sophisticated, often complex machinery and equipment that keep...Read more
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3 aspects to consider when migrating to Dynamics 365 in the cloud—it’s like building your next dream house 

Migrating your on-premises business applications to the cloud can be like building your very own dream home. It’s incredibly exciting and will be perfect for your unique needs but can feel daunting when going at it alone. Ensuring you have a strong plan is crucial. Let’s explore this metaphor a bit more as we examine...Read more
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Empower seller excellence with customer feedback solutions 

  • By Senior Product Marketing Manager, Microsoft Dynamics 365 Sales
  • Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
In today’s digital landscape, sellers face new changes at a rapid pace, making it more important than ever to be equipped with the right information when connecting with customers. The sales journey is like a game of strategy—you have to carefully deliver the right details at the right time in order to successfully provide great...Read more
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Northeastern University uses Dynamics 365 Guides mixed reality to deliver experiential learning 

“What kind of cool opportunities are there in the research and education space and how can we leverage that technology?” These were the types of questions that educators at Northeastern University asked themselves when looking for solutions to provide unique, immersive experiences for their students. Education and experiential learning have seen incredible value in the...Read more
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Bring predictability to your revenue pipeline with Dynamics 365 Sales 

  • By Senior Product Marketing Manager, Microsoft Dynamics 365 Sales
Most companies use sales pipeline data to gauge a very generalized picture of future sales. But imagine if your company’s data was accurate enough to predict next month’s revenue within a few cents? If an organization can standardize on top-performing sales processes and establish an accurate, targeted picture of the customer, pipeline data becomes far more reliable—and future sales become far more...Read more
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Build differentiated SaaS apps with Microsoft Industry Clouds 

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were. As organizations work to...Read more
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3 resources that advance your on-premises migration to Dynamics 365 

Change is not always easy. Economic disruptions from COVID-19 have compelled most organizations to assess whether their legacy systems, processes, and infrastructure can provide the necessary agility to remain competitive. While shifting market conditions have accelerated cloud adoption, some are still weighing migration costs, complexities, and risks against the benefits. There are many reasons to...Read more
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Male first line worker in commercial retail store using Acer convertible laptop folded open as tablet (screen shows PoS technology). He is standing on home furnishings sales floor, looking at a wall-mounted customer support monitor which displays an advertisement for bedding. A desktop monitor sits on a desk behind him; the screen displays the Windows 10 log in page. Internet of things photography.

5 trends transforming B2B buying and e-commerce 

Many of the forces driving rapid change in B2C commerce are now propelling transformation in the B2B space. Buyers of all types demand an easy, convenient online shopping experience, a requirement that has been accelerated by the pandemic and as Millennials take the decision-making reins. Over time, the demand for an omnichannel, user-centric e-commerce experience...Read more
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