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Microsoft Dynamics 365 Blog

One business, everywhere

Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before 

  • By General Manager, Microsoft Business Applications
Empowering everyone to collaborate as one business, everywhere. Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work. This shift to flexible, hybrid work models—with some workers on-site, others remote—is forcing many businesses to rethink how people digitally engage and collaborate with colleagues, partners, and customers in the flow of...Read more
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Confront the misconceptions slowing your move to Dynamics 365 

Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgia...Read more
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Out-of-box experience with new Dell XPS 13 laptop.

Customer journey orchestration: The next frontier of connected experiences 

  • By Group Product Marketing Manager, Business Apps and Global Industries
A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase from...Read more
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The importance of empathy in customer service 

  • By Product Marketing Manager, Dynamics 365 Customer Service
The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regard—it tested our capacity to come together and innovate—and frankly, we soared on so many levels. In a blink of...Read more
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Retail shop owner working on Microsoft 365 Business Premium a mobile phone and a Surface. Female, retail, artwork, small business

Deliver personalized digital customer engagement with Dynamics 365 

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities. By bringing together solutions such as...Read more
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Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice

Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises 

  • By General Manager, Microsoft Business Applications
We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365. Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer businesses two standardized enterprise resource planning (ERP) capabilities on a composable ERP platform, functioning as stand-alone solutions or as...Read more
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Female employee standing on home furnishings sales floor in commercial retail store, holding a pillow and using a wall tablet.

Dynamics 365 Intelligent Order Management accelerates adaptability 

  • By Director of Product Marketing, Microsoft Dynamics 365
Businesses are moving away from rigid and monolithic solutions towards agile business applications that can be deployed quickly, integrated seamlessly with other existing systems, and can collect and unify extensive amounts of data from various touchpoints unlocking siloed data. According to Forrester, siloed data inhibits organizations from creating a comprehensive profile of customer needs, a...Read more
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CFO presenting sales results to large group meeting.

How finance leaders can leverage intelligent automation to unleash innovation 

  • By Product Marketing Manager, Microsoft Dynamics 365 Finance
For organizations to thrive in the modern environment, they need to innovate, and innovation takes time. Leaders that expect teams to be innovative without creating time for the innovation process will likely be disappointed by the results. But how can teams deliver more with less? One possible opportunity for finance leaders is to leverage intelligent...Read more
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Operator views issue report in Power Apps and Guides on HoloLens device.

Power Apps and Dynamics 365 Guides brings data to frontline workers 

Data is everywhere, data is decision making power The emergence of data is changing the way organizations do business. From our mobile devices to our machinery, everyday activities and interactions create trillions of data points generated by inanimate objects. Unfortunately, data is often stored across disparate systems depriving organizations of access to valuable information and...Read more
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Image reads: "One business. Everywhere" and shows the faces of two smiling people.

Across your business, collaborate in the flow of work with anyone, everywhere 

  • By Corporate Vice President, Industry, Apps, and Data Marketing
Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,...Read more
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Female small business employee checking inventory using a Surface Go device.

Make every interaction count with customer journey orchestration 

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers’ expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forced...Read more
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Male millenial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.

Dynamics 365 Intelligent Order Management is now generally available 

  • By Director of Product Marketing, Microsoft Dynamics 365
Today we are excited to announce the general availability of Microsoft Dynamics 365 Intelligent Order Management, a cloud-based solution that helps accelerate omnichannel transformation from order intake through orchestration to fulfillment. Increasingly, consumers expect seamless omnichannel buying and after-purchase experiences with multiple fast delivery options. Companies are responding to this challenge by adopting solutions to...Read more
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