Skip to content

Microsoft Dynamics 365 Blog

Woman holding a mug with laptop on dining room table with an HP Elite Dragonfly. Keywords: remote work, remote working, work from home, working at home, home office

Redefining what it means to understand customer sentiment 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,...Read more
  • 0 Comments
High angle view of a man having a Microsoft Teams meeting on a Lenovo ThinkPad Carbon X1. Remote Working collection. Keywords: remote work, remote working, work from home, working at home, home office, telecommuting, video conference, video call, Microsoft Teams

Optimize your project-centric business with Dynamics 365 Project Operations 

  • By Georg GlantschnigGeneral Manager, Dynamics 365 Finance, Project Operations, and Human Resources
Empower your services organization to deliver success with a single, connected solution—from prospect to payment to profit. The wait is almost over—Microsoft Dynamics 365 Project Operations will be generally available on October 1, 2020. This highly anticipated application connects sales, resource management, project management, and accounting teams to provide the visibility, agility, and collaboration needed...Read more
  • 0 Comments
an image with a black background with purple squares.

Enhance visibility and scale operations without interruptions for your supply chain 

  • By Manoj SwaminathanGeneral Manager, Dynamics 365 Supply Chain Management and Manufacturing
Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1. A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity. Operations without interruptions The new Cloud and...Read more
  • 0 Comments
Female small business executive using HP Elite device running Microsoft Teams conference call. Different screens are available: one featuring 1 person on screen, another with 9 people on screen. Keywords: Microsoft Teams, Bluetooth, coffee.

New voice channel streamlines omnichannel customer experiences 

  • By Jeff ComstockVice President, Dynamics 365 Customer Service and Field Service
We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today. With native voice, businesses receive seamless, end-to-end omnichannel experiences...Read more
  • 0 Comments
A Dell Latitude 7410 configured with a multi-monitor set-up displaying Microsoft Teams, Excel, Power BI and Windows Start menu. Remote Working collection. Keywords: remote work, remote working, work from home, working at home, home office, telecommuting, video conference, video call, Microsoft Teams

Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite 

This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business...Read more
  • 0 Comments
Side photo of man working at the dining room table with a Dell Latitude 7410. Keywords: remote work, remote working, work from home, working at home, home office, telecommuting, video conference, video call

Your guide to Microsoft Business Applications sessions at Ignite 2020 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today. Across three days—September 22-24—our team of experts will share technical...Read more
  • 0 Comments
placeholder

How the Miami HEAT digitally transformed their fan engagement 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
My family and I more than welcomed the return of professional basketball during the long summer months of 2020. While my beloved Seattle Supersonics are, sadly, no longer around (and rooting for their new incarnation as The Oklahoma City Thunder won’t be an option), a recent conversation with Matthew Jafarian, EVP of Business Strategy at...Read more
  • 0 Comments
Woman interacting with a HP Pavillion laptop.

Capital One and Microsoft team up to fight fraud at the point of sale 

  • By Brenda BownGeneral Manager, Microsoft Business Applications
The majority of people with a credit card have heard or read the words, “Your card has been declined.” When a card issuer detects fraudulent activity, this phrase protects cardholders from illicit charges or identity theft. A wrongful rejection, however, has a cascading effect on everyone involved in the transaction; impacting the merchant’s revenue and...Read more
  • 0 Comments
A female employee wearing a face mask and working on her Surface Book laptop at her desk. Hybrid Workplace collection.

How banks use customer data platforms to streamline connections 

  • By Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance...Read more
  • 1 Comment
a person using a laptop computer

Ways you can deliver quick and agile customer experiences 

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. Businesses, corporations, and enterprises are responding by searching for trends, pouring resources into data collection and analysis, and trying to...Read more
  • 0 Comments
a woman looking at a laptop

4 ways Microsoft is a leader in customer lifecycle management 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers. With Microsoft partners, we are empowering organizations to adapt their business processes to respond to changes in real-time, retain and stay connected to...Read more
  • 0 Comments
A woman sitting in a chair using a laptop

5 insights on how to connect experiences with customer data platforms 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more
  • 0 Comments