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Microsoft and Futurum research: Discover insights to create experiences that customers love

December 8, 2022 5 min read

By Neha BajwaSenior Director, Product Marketing

In partnership with Futurum, we surveyed 1,000 global business leaders, technologists, marketers, and data and customer experience professionals, and identified the challenges and opportunities that best-in-class data practices afford customer experience (CX) leaders today. The findings revealed what we had surmised going in—that companies are evolving their customer relationship management (CRM) technologies to meet changing Read more

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Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management

December 7, 2022 4 min read

By Safiyyah O’QuinnProduct Marketing Manager, Dynamics 365 Field Service

It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year. Read more

Essential ways Dynamics 365 and Power Platform help you do more with less

December 5, 2022 6 min read

By Emily HeCorporate Vice President, Business Applications Marketing

As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity. Read more

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5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

November 29, 2022 6 min read

By Jim NakashimaPartner Head of Product, Microsoft

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences. Read more

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Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform

November 16, 2022 8 min read

By Ray SmithVice President, Supply Chain

Earlier this week, we announced the Microsoft Supply Chain Platform. At the core of the Supply Chain Platform is the Microsoft Supply Chain Center, which introduces a ready-made command center for users to manage disparate supply chain data. Read more

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Automate more, waste less: ESG initiatives with Dynamics 365 Finance

November 7, 2022 3 min read

By Andrew HallerSenior Product Marketing Manager

It has become clear that ESG (environmental and social governance) initiatives are becoming a top business priority for many organizations. The opportunity facing business leaders is to find ways to utilize technology to drive a positive impact on business performance and the well-being of society and the environment. Read more

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2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

November 3, 2022 5 min read

By Charles LamannaCorporate Vice President, Business Applications and Platform, Microsoft

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023. Read more

Bring agility, connectivity, and sustainability to the forefront—at Supply Chain Reimagined

October 27, 2022 3 min read

By Ray SmithVice President, Supply Chain

Start reimagining your supply chain for a more agile, resilient future. Register now for Supply Chain Reimagined on Wednesday, November 16, 2022, from 9:00 to 10:15 AM Pacific Time (UTC-8). Read more

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Evolve your CRM at Customer Experience Reimagined

October 18, 2022 3 min read

By Neha BajwaSenior Director, Product Marketing

Learn about the latest trends shaping CX today—and tomorrow—with Judson Althoff, Executive Vice President & Chief Commercial Officer at Microsoft. Read more

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Bringing more intelligence to sales teams with Dynamics 365

October 12, 2022 2 min read

By Lori LamkinCorporate Vice President, Dynamics 365 Sales and Marketing

By embedding AI directly into Microsoft Dynamics 365 Sales and the newly released Microsoft Viva Sales, we’re making it easier for every seller to apply intelligence directly in their flow of work. Read more

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Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365

October 12, 2022 5 min read

By Emily HeCorporate Vice President, Business Applications Marketing

This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences. Read more

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Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms

October 5, 2022 2 min read

By Diana HoffmanSenior Product Marketing Manager, Dynamics 365

We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms. Read more

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