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Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center 

The past year has presented enormous changes in both our personal and work lives. But one thing that hasn’t changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the face of a brand, plays a key role in what that experience looks like. That means...Read more

Your guide to Dynamics 365 at Microsoft Ignite 2021 

Microsoft Ignite kicks off in just a few days. This year’s digital experience brings together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing your business today. Across three days of programming—November 2-4, 2021—Microsoft experts will dive...Read more

Tax calculation enhancements are now available for Dynamics 365 

Today, we are excited to announce the general availability of tax calculation for Microsoft Dynamics 365. Over the past three decades, technology has made the world smaller. The steady drive of globalization and digitalization has pushed through significant headwinds—such as market protectionism, global recessions, and, most recently, a global pandemic—to change the way we live...Read more

3 secrets to optimize your sales strategy 

2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With all these changes, the need for products and services to adapt to our new norm has become more important than ever. Sales organizations need solutions that are fluid,...Read more

Microsoft partners with Shopify to expand Dynamics 365 Business Central ecosystem 

Microsoft Dynamics 365 Business Central is teaming up with Shopify to help our customers create a better shopping experience. While Shopify provides merchants with an easy-to-use e-commerce solution, Dynamics 365 Business Central offers comprehensive business management across finance, sales, service, and operations teams within a single application. Seamless connection between the two systems will synchronize...Read more

Create a sense of purpose with hyper-personalized experiences 

Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in reality, they encounter less than inspiring experiences. The moment they opt-in, or donate time or money, they...Read more

Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency 

Many organizations face supply chain challenges that can be addressed through digital transformation, yet organizational limitations make this transformation difficult. Disparate and disconnected enterprise systems can prohibit companies from gaining end-to-end visibility into their supply chains, while outdated technology can create a lack of business continuity during disruptions or lead to an inability to rapidly...Read more

Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™ 

Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service levels, personalize the customer experience, increase productivity, and enhance perceived value. It is these differentiators that...Read more

Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before 

Empowering everyone to collaborate as one business, everywhere. Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work. This shift to flexible, hybrid work models—with some workers on-site, others remote—is forcing many businesses to rethink how people digitally engage and collaborate with colleagues, partners, and customers in the flow of...Read more

Confront the misconceptions slowing your move to Dynamics 365 

Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgia...Read more

Customer journey orchestration: The next frontier of connected experiences 

A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase from...Read more

The importance of empathy in customer service 

The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regard—it tested our capacity to come together and innovate—and frankly, we soared on so many levels. In a blink of...Read more