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Microsoft Dynamics 365 Blog

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Microsoft Dynamics 365 Marketing customer journey orchestration preview now available 

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences from the companies they interact with and companies that deliver superior experiences build strong bonds with...Read more
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Improve on-the-job guidance with Dynamics 365 Guides and Azure Object Anchors 

As the pace of manufacturing accelerates to meet demands across global customers, organizations are struggling to rapidly train and upskill workers on factory lines and the production floor. In fact, up to 2.4 million U.S. manufacturing jobs could remain unfilled between 2018 and 2028 due to this challenge.1 Today we’re introducing an exciting update to...Read more
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Live from Microsoft Business Applications Summit 2021: Moving forward faster, together 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
It’s amazing how much change we’ve seen across the world in a year. One year ago, all of us were adapting to a world in lockdown. At today’s Microsoft Business Applications Summit, the worldwide community comes together still dealing with the ongoing effects of the COVID-19 pandemic. Even as challenges continue to reverberate across industries—from...Read more
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Reduce complexity across global operations with Dynamics 365 

  • By Sergey ShvedovPrincipal Group Manager, Dynamics 365, Globalization
Even with 195 countries across the globe, today, our world can feel like a small place. We live in a time when you can instantaneously communicate with people who are on the other side of the planet. The digitalization of commerce means that we can quickly buy goods from all over the world. And with...Read more
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Your guide to Microsoft Business Applications Summit 2021 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
If you haven’t registered for Microsoft Business Applications Summit, now’s the perfect time to sign up and explore the full line-up of learning sessions, featured speakers, Q&A sessions, and networking opportunities. The packed line-up will stream to you live and on-demand, at no cost, on Tuesday, May 4, 2021, starting at 7:30 AM Pacific Time....Read more
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Success for small and midsized businesses requires agility 

  • By Mike MortonGeneral Manager, Dynamics 365 Business Central
If small and midsized businesses (SMBs) have one thing in common, it is that they are all unique. Differentiate or fail is especially true when it comes to small and midsized business strategy. The secret sauce is what helps leaders of these companies blaze new trails and disrupt industries with innovative products and services. However,...Read more
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Highlights from 2021 release wave 1 for Dynamics 365 

  • By Muhammad AlamCorporate Vice President, Microsoft Dynamics 365
In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. 2021 release wave 1 for Microsoft Dynamics 365 continues our commitment to continuously deliver capabilities that help you adapt to rapid change in your industry, innovate and solve challenges...Read more
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Continued innovation in Dynamics 365 Commerce 2021 release wave 1 

Over the last several months, we have continued to see the agility and resiliency shown by businesses across the globe in response to the COVID-19 pandemic. Throughout the holiday trading period, we saw businesses adapt to new customer needs across digital channels, along with enhancing and streamlining in-person buying experiences. As vaccines become available, many...Read more
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Discover the latest capabilities in Dynamics 365 Project Operations 

  • By Gurkan SalkGeneral Manager, Dynamics 365 Project Operations
In today’s increasingly complex business environment, project-centric organizations face a variety of challenges to succeed; challenges like winning new deals, optimizing resource utilization, simplifying time and expense processes, streamlining project financials, and gaining key business insights. Ultimately, project-centric organizations are always looking for ways to optimize their operations and improve their bottom line. Since its...Read more
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New features personalize customer experiences in Dynamics 365 Customer Voice 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates...Read more
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Customize your protection with new features in the Dynamics 365 Fraud Protection preview 

Successful fraud protection relies on a lot of information. The more insights you have into transactions and accounts, the better you will be able to detect suspicious activity. Microsoft Dynamics 365 Fraud Protection uses advanced AI models to bring together diverse sets of information into a single assessment score that indicates the overall risk of...Read more
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Architecting resiliency in supply chains with Microsoft Dynamics 365 

  • By Manoj SwaminathanGeneral Manager, Dynamics 365 Supply Chain Management and Manufacturing
Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global supply chain. One silver lining is the realization, across industries, that a more agile approach is needed. To stabilize supply chains, whether localized or on a global scale, every organization must architect resiliency into...Read more
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