Skip to content

Microsoft Dynamics 365 Blog

Side photo of man working at the dining room table with a Dell Latitude 7410. Keywords: remote work, remote working, work from home, working at home, home office, telecommuting, video conference, video call

Your guide to Microsoft Business Applications sessions at Ignite 2020 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today. Across three days—September 22-24—our team of experts will share technical...Read more
  • 0 Comments
placeholder

How the Miami HEAT digitally transformed their fan engagement 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
My family and I more than welcomed the return of professional basketball during the long summer months of 2020. While my beloved Seattle Supersonics are, sadly, no longer around (and rooting for their new incarnation as The Oklahoma City Thunder won’t be an option), a recent conversation with Matthew Jafarian, EVP of Business Strategy at...Read more
  • 0 Comments
Woman interacting with a HP Pavillion laptop.

Capital One and Microsoft team up to fight fraud at the point of sale 

  • By Brenda BownGeneral Manager, Microsoft Business Applications
The majority of people with a credit card have heard or read the words, “Your card has been declined.” When a card issuer detects fraudulent activity, this phrase protects cardholders from illicit charges or identity theft. A wrongful rejection, however, has a cascading effect on everyone involved in the transaction; impacting the merchant’s revenue and...Read more
  • 0 Comments
A female employee wearing a face mask and working on her Surface Book laptop at her desk. Hybrid Workplace collection.

How banks use customer data platforms to streamline connections 

  • By Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance...Read more
  • 1 Comment
a person using a laptop computer

Ways you can deliver quick and agile customer experiences 

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. Businesses, corporations, and enterprises are responding by searching for trends, pouring resources into data collection and analysis, and trying to...Read more
  • 0 Comments
a woman looking at a laptop

4 ways Microsoft is a leader in customer lifecycle management 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers. With Microsoft partners, we are empowering organizations to adapt their business processes to respond to changes in real-time, retain and stay connected to...Read more
  • 0 Comments
A woman sitting in a chair using a laptop

5 insights on how to connect experiences with customer data platforms 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more
  • 0 Comments
Male worker sitting in driver‘s seat of small loading truck using tablet mounted on dashboard. Photo taken from outside passenger door. Man‘s tattoos visible on arm.

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader 

  • By Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing
Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it is also pushing cutting edge technologies into the mainstream. These technologies not only streamline processes and...Read more
  • 0 Comments
Commercial contextual lifestyle image of adult male at desk workstation on Surface Book 3 in Microsoft Azure and Microsoft Teams.

Partner investments focus on innovation and growth 

  • By Toby BowersGeneral Manager, Business Applications Product Marketing
Microsoft Inspire 2020 is a wrap. On behalf of the Business Applications team, thank you to everyone in the partner community for participating in our first ever all-digital event. You turned out in droves from every corner of the planet—in fact, 70 percent of you tuned in from outside the United States—and brought an incredible...Read more
  • 2 Comments
Adult female works from home on Samsung Galaxy Book 2 inking with digital pen. Family; Holiday 2019.

Democratizing customer feedback with the new Dynamics 365 Customer Voice 

  • By Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
  • Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI. Otherwise how can they be sure that their efforts are bringing...Read more
  • 4 Comments
Female first line worker in retail store, standing directly in front of merchandising display wall filled with fabric panels while using pen on ASUS convertible laptop folded open as tablet (screen not shown).

Introducing new functionalities to Dynamics 365 Connected Store 

  • By Vishal SoodGeneral Manager, Microsoft Dynamics 365 Connected Store
Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions. Today, we are taking the next step in that journey and are excited to expand our Dynamics 365 Connected Store preview experience. Dynamics 365 Connected Store uses...Read more
  • 0 Comments
Young, small business female with phone in modern workplace.

Protect revenue and reputation with Dynamics 365 Fraud Protection 

Our lives have shifted quickly over the last few months, and so have businesses as they work to respond to changing needs. Merchants, together with consumers, have had to rely more on doing business online as the new situation globally demanded it. E-commerce has seen a surge in the volume of transactions, especially impacting industries...Read more
  • 0 Comments