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Optimize your project-centric business with Dynamics 365 Project Operations 

Empower your services organization to deliver success with a single, connected solution—from prospect to payment to profit. The wait is almost over—Microsoft Dynamics 365 Project Operations will be generally available on October 1, 2020. This highly anticipated application connects sales, resource management, project management, and accounting teams to provide the visibility, agility, and collaboration needed...Read more

Enhance visibility and scale operations without interruptions for your supply chain 

Companies often struggle with latency and connectivity when running operations in remote facilities. In fact, network latency is a top connectivity challenge for 30 percent of manufacturers, according to the IDC1. A leading cause of latency is high volume and resource-intensive processes running in parallel, resulting in reduced productivity. Operations without interruptions The new Cloud and...Read more

New voice channel streamlines omnichannel customer experiences 

We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services. The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today. With native voice, businesses receive seamless, end-to-end omnichannel experiences...Read more

Announcing Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite 

This morning, Alysa Taylor and I are welcoming the global community of technology professionals to Microsoft Ignite in two key segments streaming live and rebroadcast throughout the event. This community will play a leading role in realizing the vision and priorities we’re discussing at Microsoft Ignite—solutions to help build resiliency into every layer of business...Read more

Your guide to Microsoft Business Applications sessions at Ignite 2020 

Microsoft Ignite is just a few days away! This year’s all-digital event will bring together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing businesses today. Across three days—September 22-24—our team of experts will share technical...Read more

How the Miami HEAT digitally transformed their fan engagement 

My family and I more than welcomed the return of professional basketball during the long summer months of 2020. While my beloved Seattle Supersonics are, sadly, no longer around (and rooting for their new incarnation as The Oklahoma City Thunder won’t be an option), a recent conversation with Matthew Jafarian, EVP of Business Strategy at...Read more

Capital One and Microsoft team up to fight fraud at the point of sale 

The majority of people with a credit card have heard or read the words, “Your card has been declined.” When a card issuer detects fraudulent activity, this phrase protects cardholders from illicit charges or identity theft. A wrongful rejection, however, has a cascading effect on everyone involved in the transaction; impacting the merchant’s revenue and...Read more

How banks use customer data platforms to streamline connections 

Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance...Read more

Ways you can deliver quick and agile customer experiences 

The past six months have highlighted how difficult it is to stake out ground when the landscape is constantly changing. The world has changed, and that, in some way, is a part of most conversations. Businesses, corporations, and enterprises are responding by searching for trends, pouring resources into data collection and analysis, and trying to...Read more

4 ways Microsoft is a leader in customer lifecycle management 

It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers. With Microsoft partners, we are empowering organizations to adapt their business processes to respond to changes in real-time, retain and stay connected to...Read more

5 insights on how to connect experiences with customer data platforms 

If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. It’s a tool every marketer needs, but what role should your CDP play in helping to improve customer experiences? We sat down with Sheryl Kingstone of 451 Research, a part of S&P Global Market...Read more

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader 

Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. As technology speeds forward creating greater efficiencies, it is also pushing cutting edge technologies into the mainstream. These technologies not only streamline processes and...Read more