Microsoft Dynamics 365 Blog

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Enterprise team discussing AI in modern workplace.

How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy 

7 min read
  • Walter Sun Headshot
    By Vice President of AI, Biz Apps and Platform group

With the introduction of generative AI across Microsoft business applications—including Microsoft Dynamics 365, Viva Sales, and Power Platform—interactions with AI across business roles and processes will become second nature. With Copilot, Microsoft Dynamics 365 and Power Platform introduce a new way to generate ideas and content drafts, and methods to access and organize information across Read more

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Two people, outside, looking at a laptop that is sitting on an open truck bed.

Field Service Palm Springs: Modernize service operations 

4 min read
  • Safiyyah O’Quinn
    By Product Marketing Manager, Dynamics 365 Field Service, Dynamics 365 Remote Assist

We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. We invite you to join us, along with our partners, to discover how Connected Field Service using Dynamics 365 Field Service and IoT can help create a seamless service experience that enhances customer satisfaction while boosting revenue. Read more

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Worker in hardhat and reflective vest using tablet in warehouse loading dock.

Applying next-generation AI to the Microsoft Supply Chain Platform 

11 min read
  • Ray Smith Headshot
    By VP, Resilient & Sustainable Supply

For more than two decades, customer relationship management (CRM) and enterprise resource planning (ERP) software have been defined by manual entry and high-touch data processes. Since then, businesses have made strides in automating many manual transactions through various means but have largely reached a plateau. Read more

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