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Introducing new capabilities to transform customer service and field service 

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service. provide the agility to adapt to changing customer needs, as well as streamline agent and...Read more

Highlights of the Dynamics 365 Marketing 2021 release wave 1 

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game. Read about highlights from three capabilities that will launch with Dynamics 365 Marketing 2021 release wave 1....Read more

Intelligence and collaboration converge in Dynamics 365 Sales 

Customers are looking for connected business applications to increase productivity and agility. With digital selling, it’s imperative to have a landscape of work tools that orchestrate seamlessly across a seller’s workflow. For the best outcome, solutions must offer automated and integrated workflows, enhanced with prescriptive, yet configurable intelligence. The combination of Microsoft Teams, LinkedIn, and...Read more

Microsoft Power Platform and Dynamics 365 2021 release launches with hundreds of new capabilities 

Today officially kicks off a six-month wave of hundreds of new capabilities, feature updates, and applications across Microsoft Dynamics 365 and Microsoft Power Platform. Launch event highlights new 2021 release wave 1 capabilities and spotlights how they benefit BNY Mellon, Patagonia, Rockwell Automation, and The Coca-Cola Company....Read more

4 successful supply chain transformation stories with Dynamics 365 

These four success stories provide insights into how leading companies use a modern, cloud-based, intelligent platform to deliver versatility, scalability, and rapid time to value. They also illustrate how Dynamics 365 Supply Chain Management helps companies operate with a customer first mindset from production to fulfillment....Read more

Utilize surveys to understand data in your customer data platform 

Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. That’s why Microsoft Dynamics 365 Customer Insights customers are automatically entitled to Microsoft Dynamics 365 Customer Voice so organizations can build a unified view of customers by combing direct survey feedback...Read more

Explore Dynamics 365 and Power Platform updates at the Microsoft Business Applications Launch Event 

Join us on April 6, 2021 for the Microsoft Business Applications Launch Event, a virtual event streaming live from 9:00 – 10:30 AM Pacific Time (UTC–7). This is your opportunity to learn about new innovations coming to Microsoft Power Platform and Microsoft Dynamics 365 over the next six months....Read more

Reimagine project management at our free digital event 

Learn more about the connected project experience at Reimagine Project Management with Microsoft, now available as a free, on-demand event. You’ll learn the latest on Microsoft Planner, Microsoft Project, and Dynamics 365 Project Operations—three solutions built to address and solve for your unique business needs....Read more

How Dynamics 365 Remote Assist enables shared surgery in underserved communities 

Did you attend last week’s Microsoft Ignite and watch Satya’s keynote? If so, you might have learned about how Mount Sinai Hospital in New York is using Microsoft Dynamics 365 Remote Assist on Microsoft HoloLens 2 to conduct shared surgery with their surgical counterparts in Uganda. Mixed reality business applications like Dynamics 365 Remote Assist...Read more

Smarter sales planning with LinkedIn Sales Insights for Dynamics 365 Sales 

It comes as no surprise that today’s world is driving a seismic shift in B2B sales. Customers are rapidly adopting digital buying behavior, and sellers are feeling the pressure to reinvent themselves. Organizations must commit to empowering and enabling their sellers if they want to adapt to the new landscape and remain resilient in their...Read more