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Microsoft Dynamics 365 Blog

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Preparing for the future of retail with customer data platforms 

  • By Shelley BranstenCorporate Vice President, WW Retail & Consumer Goods Industry
Consumer packaged goods companies and retailers are reinventing ways to serve consumers in a digital world. What a year 2020 has been so far! Nobody could have predicted some of the incredible change we have seen. Yet despite all of this change, exceptional customer experiences remain just as important to the success of a brand...Read more
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Highlights from Dynamics 365 release wave 2 

  • By Muhammad AlamCorporate Vice President, Microsoft Dynamics 365
Business applications are rapidly evolving to meet the needs of an increasingly digital and complex world. The era of form-based software and simple business logic is history–replaced with data-first, intelligent applications that proactively guide critical business outcomes across the organization. The 2020 release wave 2 expands our vision to help you unlock the agility, innovation...Read more
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Optimizing financial processes and reducing risk with Dynamics 365 Finance updates 

  • By Georg GlantschnigGeneral Manager, Dynamics 365 Finance, Project Operations, and Human Resources
From managing invoicing to maintaining regulatory compliance, finance is often filled with costly, time consuming, and error-prone manual processes. These challenges are exacerbated in times of uncertainty and continue to impact organizations globally. The 2020 release wave 2 updates for Microsoft Dynamics 365 Finance bring additional core functional capabilities, opportunities to automate common processes, and...Read more
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3 updates to gather and manage feedback with Dynamics 365 Customer Voice 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more
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Under the hood of the Mercedes-Benz Virtual Remote Support system 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
At recent virtual events, we have talked about the need to build resilience into every layer of the business—empowering people with technology to innovate and adapt to constant, often unpredictable change. This week, during a Q&A session at Interop Digital 2020, I was asked for real-world examples of resilience-building in action. Mercedes-Benz was top of...Read more
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Updates to enhance omnichannel shopping with Dynamics 365 Commerce 

With many countries still facing the ongoing impact of COVID-19, retailers and consumer-facing businesses are shifting their focus on adapting to emerging customer needs and shopping behaviors. Microsoft Dynamics 365 has been working with many of our customers to enable them to deliver omnichannel shopping capabilities including an increased focus on digital commerce and contactless...Read more
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Innovation on the service suite of Dynamics 365 applications 

  • By Jeff ComstockVice President, Dynamics 365 Customer Service and Field Service
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications. Businesses are racing to transform their service organizations from cost centers into profit centers through always-on, world-class...Read more
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Digital selling and customer engagement with Dynamics 365 Sales updates 

  • By Ray SmithGeneral Manager, Dynamics 365 Sales
Selling is unpredictable and challenging. Sellers often lack visibility into the customer journey since buyers increasingly prefer to conduct self-service evaluation before engaging sellers. Sellers must juggle even more buyers—dispersed across roles, teams, and locations. And COVID-19 is upending traditional buying, with B2B buyers now overwhelmingly preferring digital buying experiences, a trend that is expected...Read more
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Overcome disruptions in your supply chain 

The pandemic has forced manufacturers to make rapid adjustments, like changing factory layouts and bringing plants online with inexperienced staff while trying to maintain quality and safety standards. To address these challenges, manufacturers will need to focus on reskilling and cross-skilling to augment a worker’s knowledge. Today we’re announcing new updates to Microsoft Dynamics 365...Read more
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Announcing new innovations for the Microsoft customer data platform 

Know your customers like never before In every industry, we hear about the struggle to transform from a reactive to proactive organization that can respond to changes in the market, customer needs, and even within their own business. When we talk to customers who have rolled out Microsoft Dynamics 365 and Microsoft Power Platform, the...Read more
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Watch the Business Applications release wave 2 launch event 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
This Thursday we are debuting the next wave of new and updated capabilities coming to Microsoft Dynamics 365 and Microsoft Power Platform over the next six months. Register today for the free digital Microsoft Business Applications Launch Event on October 1, 2020 at 9:00 AM Pacific Time. James Phillips, President of the Business Applications Group,...Read more
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