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Key learnings from emergency communications 

One very unsettling aspect of the COVID-19 pandemic is how it has exposed weaknesses in the communications plans that are meant to helpful. But in this moment, a communications cacophony rules. Medical and governmental authorities have messages they need to get to everyone. Businesses have a set of specific messages for employees and another set...Read more
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Microsoft Cloud for Healthcare brings the best from organizations around the world 

For years, Microsoft has partnered with many healthcare organizations to envision and deliver on their digital future. These past few months brought on an unprecedented urgency, as healthcare organizations pivoted to manage the unexpected. We have learned together, how to rapidly adapt and innovate in healthcare, in response to crisis, and continuously improve operations and...Read more
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Dynamics 365 training: Good for workers and great for business 

As a business owner, you think strategically. You invested in Microsoft Dynamics 365 because you wanted to connect data and business intelligence across your teams and to use artificial intelligence for insights that can help you drive business decisions. But consider, do your employees have the skills they need to take advantage of the powerful...Read more
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Watch on-demand sessions from Microsoft Business Applications Summit 2020 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
A big thank you to everyone who joined us live at the all-digital Microsoft Business Applications Summit. If the event was held in-person, we would’ve needed a larger convention center! The live event is over, but the opportunities to learn and connect have just started. We invite you to watch sessions from the day on-demand,...Read more
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MBAS 2020: Moving forward, together 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more
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ISV Connect Program: new opportunities for Business Applications partners 

In a few days we’ll be together—virtually—at the Microsoft Business Applications Summit to share the latest innovations and tools with the Microsoft Dynamics 365 and Microsoft Power Platform community. I’ll also be leading a session on the Business Applications ISV Connect program and how we’re seeing partners build great solutions in our ecosystem. There’s still...Read more
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How Microsoft and American Express help merchants battle fraud 

  • By Brenda BownGeneral Manager, Microsoft Business Applications
Many of us have experienced a rejected credit card transaction when shopping online. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?” Too often, fraudulent activity alerts triggered for card-not-present transactions (those conducted online or over the phone) result not from customer actions,...Read more
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Maintain business continuity with Dynamics 365 Field Service 

  • By Jeff ComstockGeneral Manager, Dynamics 365 Customer and Field Service
In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service model to continue providing proactive service—sending in the right people and tools at the right time—while being prepared with the processes...Read more
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Join the all-digital Microsoft Business Applications Summit 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Join us on Wednesday, May 6, 2020, for Microsoft Business Applications Summit, a single-day (7:30 AM to 6:00 PM Pacific Time), all-digital, no cost event packed with expert-led sessions and community networking opportunities. Register now and read on for what to expect in the new digital format. Why attend? Three great reasons to join the...Read more
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Rapidly scale patient screening and assessments for COVID-19 

As the world copes with the COVID-19 pandemic, Microsoft is providing cloud solutions to frontline responders to help coordinate and automate emergency responses. We previously reported solutions to help track critical resources, coordinate crisis communications, and create a crisis response bot. A new solution—the Patient Scheduling and Screening Template—is now available, designed to help healthcare...Read more
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Modernize field service with Dynamics 365 Remote Assist 

Organizations with essential frontline employees in the field are facing a unique set of challenges responding to the COVID-19 crisis. With travel restrictions and many technicians working remotely, the challenge is to keep employees safe and healthy while maintaining business critical functions and continuing to support your customers. Getting the help needed: Some frontline employees...Read more
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New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service 

  • By Jeff ComstockGeneral Manager, Dynamics 365 Customer and Field Service
The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers. When that volume is tied to a time of crisis and your contact center agents are working remotely while responding to new waves of questions and issues, it can be even more...Read more
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