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Microsoft Dynamics 365 Blog

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Customer journey orchestration: The next frontier of connected experiences 

  • By Group Product Marketing Manager, Business Apps and Global Industries
A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase from...Read more
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The importance of empathy in customer service 

  • By Product Marketing Manager, Dynamics 365 Customer Service
The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regard—it tested our capacity to come together and innovate—and frankly, we soared on so many levels. In a blink of...Read more
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Deliver personalized digital customer engagement with Dynamics 365 

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities. By bringing together solutions such as...Read more
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Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice

Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises 

  • By General Manager, Microsoft Business Applications
We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365. Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer businesses two standardized enterprise resource planning (ERP) capabilities on a composable ERP platform, functioning as stand-alone solutions or as...Read more
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Female employee standing on home furnishings sales floor in commercial retail store, holding a pillow and using a wall tablet.

Dynamics 365 Intelligent Order Management accelerates adaptability 

  • By Director of Product Marketing, Microsoft Dynamics 365
Businesses are moving away from rigid and monolithic solutions towards agile business applications that can be deployed quickly, integrated seamlessly with other existing systems, and can collect and unify extensive amounts of data from various touchpoints unlocking siloed data. According to Forrester, siloed data inhibits organizations from creating a comprehensive profile of customer needs, a...Read more
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How finance leaders can leverage intelligent automation to unleash innovation 

  • By Product Marketing Manager, Microsoft Dynamics 365 Finance
For organizations to thrive in the modern environment, they need to innovate, and innovation takes time. Leaders that expect teams to be innovative without creating time for the innovation process will likely be disappointed by the results. But how can teams deliver more with less? One possible opportunity for finance leaders is to leverage intelligent...Read more
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Power Apps and Dynamics 365 Guides brings data to frontline workers 

Data is everywhere, data is decision making power The emergence of data is changing the way organizations do business. From our mobile devices to our machinery, everyday activities and interactions create trillions of data points generated by inanimate objects. Unfortunately, data is often stored across disparate systems depriving organizations of access to valuable information and...Read more
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Image reads: "One business. Everywhere" and shows the faces of two smiling people.

Across your business, collaborate in the flow of work with anyone, everywhere 

  • By Corporate Vice President, Industry, Apps, and Data Marketing
Four essentials to collaborate as one business, everywhere. Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business,...Read more
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Female small business employee checking inventory using a Surface Go device.

Make every interaction count with customer journey orchestration 

Since the onset of the digital age, customer behaviors have radically evolved. As new technology emerges, customers’ expectations for brands continually align with digital evolution. However, the pandemic has brought along a significant, unexpected shift in both customer behavior and expectations. With lives upended and livelihoods being affected around the world, consumers have been forced...Read more
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Dynamics 365 Intelligent Order Management is now generally available 

  • By Director of Product Marketing, Microsoft Dynamics 365
Today we are excited to announce the general availability of Microsoft Dynamics 365 Intelligent Order Management, a cloud-based solution that helps accelerate omnichannel transformation from order intake through orchestration to fulfillment. Increasingly, consumers expect seamless omnichannel buying and after-purchase experiences with multiple fast delivery options. Companies are responding to this challenge by adopting solutions to...Read more
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Deliver authentic customer service with Dynamics 365 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means. Customers expect each touchpoint with businesses to be authentic, timely, and efficient, which has led to a rapid acceleration of customer engagement tools. Perhaps most important is customer service scenarios, where businesses must act on customer feedback...Read more
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Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer 

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their needs on their terms. Companies now can start with a deep understanding of their customers and...Read more
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