Microsoft Dynamics 365 Blog

Copilot in Viva Sales available as thousands of customers adopt next-generation AI in Dynamics 365 Copilot and Power Platform 

4 min read

Since first announcing new AI-powered experiences for Microsoft Viva Sales last month, we’ve given these capabilities a name—Copilot in Viva Sales—and introduced new sales scenarios and updates. We want to ensure that salespeople feel empowered to focus on what matters, which is deeper engagements with customers. Read more

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Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights 

4 min read

With Copilot in Microsoft Dynamics 365 Customer Insights and Dynamics 365 Marketing, marketers can now take advantage of the latest generative AI-powered tools to learn more about their customers, create targeted customer segments, and generate personalized content. Read more

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Revolutionize customer service with next-generation AI 

4 min read

We’re entering the era of generative AI that is driving new levels of productivity and efficiency, unleashing new innovations in the customer service space. AI is profoundly changing how customers engage with businesses and how agents provide exceptional service to them. Read more

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Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business 

8 min read

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain. With Dynamics 365 Copilot, we’re introducing the world’s first AI copilot natively built-in to both CRM and ERP applications. Read more

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Microsoft is named a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation 

4 min read

We are excited and honored that Gartner has recognized Microsoft as a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation. Today’s buyers value authentic engagements and expect the companies they buy from to know them, and to provide one-of-a-kind experiences. Read more

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Join us for Microsoft Customer Success Day—dedicated to realizing business value with Dynamics 365 and Power Platform 

4 min read

We’re thrilled to invite you to the first-ever Microsoft Customer Success Day, a free virtual conference for Microsoft Dynamics 365 and Power Platform users on March 16, 2023. This event is open to all community members, customers, partners, and enthusiasts, globally. Read more

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Leap into the future of finance at Finance Reimagined 2023 

3 min read

With global volatility and inflation impacting organizations across all industries, business agility has never been more important. Leaders turn to finance teams to get real-time insight into business performance and recommendations on future initiatives that will help them thrive amid disruption. Read more

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