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Microsoft Dynamics 365 Blog

Adult female standing at her desk collaborating via Microsoft Teams video call on a Surface Pro 8 in laptop mode working on a Surface Pro Signature Keyboard.

3 secrets to optimize your sales strategy 

2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With all these changes, the need for products and services to adapt to our new norm has become more important than ever. Sales organizations need solutions that are fluid,...Read more
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Microsoft partners with Shopify to expand Dynamics 365 Business Central ecosystem 

  • By General Manager, Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central is teaming up with Shopify to help our customers create a better shopping experience. While Shopify provides merchants with an easy-to-use e-commerce solution, Dynamics 365 Business Central offers comprehensive business management across finance, sales, service, and operations teams within a single application. Seamless connection between the two systems will synchronize...Read more
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Man in front of a non-profit van.

Create a sense of purpose with hyper-personalized experiences 

  • By Group Product Marketing Manager, Business Apps and Global Industries
Volunteers and donors are the lifeblood of the non-profit world. Their contribution is often immeasurable, with life-changing impact to the individuals and communities they help. Although they should be treated the same way as a valued customer, in reality, they encounter less than inspiring experiences. The moment they opt-in, or donate time or money, they...Read more
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Dynamics 365 Intelligent Order Management enables fulfillment optimization and supply chain resiliency 

  • By Principal R&D Solution Architect, Dynamics 365
Many organizations face supply chain challenges that can be addressed through digital transformation, yet organizational limitations make this transformation difficult. Disparate and disconnected enterprise systems can prohibit companies from gaining end-to-end visibility into their supply chains, while outdated technology can create a lack of business continuity during disruptions or lead to an inability to rapidly...Read more
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Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™ 

Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service levels, personalize the customer experience, increase productivity, and enhance perceived value. It is these differentiators that...Read more
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One business, everywhere

Top companies share how Dynamics 365 and Teams empower employees to collaborate like never before 

  • By General Manager, Microsoft Business Applications
Empowering everyone to collaborate as one business, everywhere. Across industries, businesses are undergoing a once-in-a-generation shift in how, when, and where people work. This shift to flexible, hybrid work models—with some workers on-site, others remote—is forcing many businesses to rethink how people digitally engage and collaborate with colleagues, partners, and customers in the flow of...Read more
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Confront the misconceptions slowing your move to Dynamics 365 

Has your perception of the cloud kept up with advancements in technology? Economic and logistic disruptions from COVID-19 have compelled most organizations to reassess whether their legacy systems can deliver on modern goals and priorities. While shifting market conditions have accelerated cloud adoption, some are still weighing the benefits. These businesses have allowed on-premises nostalgia...Read more
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Customer journey orchestration: The next frontier of connected experiences 

  • By Group Product Marketing Manager, Business Apps and Global Industries
A decade ago, marketing was focused on guiding the customer through predictable stages of awareness, consideration, and purchase. We were relatively assured that if we reached x number of eyeballs, we could expect y number of responses and z number of conversions. That world no longer exists. Eighty-one percent of consumers1 want to purchase from...Read more
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The importance of empathy in customer service 

  • By Product Marketing Manager, Dynamics 365 Customer Service
The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regard—it tested our capacity to come together and innovate—and frankly, we soared on so many levels. In a blink of...Read more
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Deliver personalized digital customer engagement with Dynamics 365 

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet this challenge by connecting and unifying commerce and marketing activities. By bringing together solutions such as...Read more
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Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice

Gartner® Recognizes Microsoft as a Leader in the 2021 Gartner Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises 

  • By General Manager, Microsoft Business Applications
We are thrilled that Gartner has recognized Microsoft as a Leader in the 2021 Magic Quadrant for Cloud ERP for Product-Centric Enterprises for Microsoft Dynamics 365. Dynamics 365 Supply Chain Management and Dynamics 365 Finance offer businesses two standardized enterprise resource planning (ERP) capabilities on a composable ERP platform, functioning as stand-alone solutions or as...Read more
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Female employee standing on home furnishings sales floor in commercial retail store, holding a pillow and using a wall tablet.

Dynamics 365 Intelligent Order Management accelerates adaptability 

  • By Director of Product Marketing, Microsoft Dynamics 365
Businesses are moving away from rigid and monolithic solutions towards agile business applications that can be deployed quickly, integrated seamlessly with other existing systems, and can collect and unify extensive amounts of data from various touchpoints unlocking siloed data. According to Forrester, siloed data inhibits organizations from creating a comprehensive profile of customer needs, a...Read more
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