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Connecting patient journeys and personalizing healthcare with Microsoft CDP 

Customer data platforms (CDP) aim at helping improve business outcomes in many industries—from delivering better brand experiences in retail and consumer goods to optimizing engagement and fundraising for nonprofits. In the healthcare space, gaining a 360-degree view of the patient and having a unified view of health records, past interactions, and communication preferences empowers front-line support...Read more

Transforming patient experiences with Microsoft Cloud for Healthcare 

Even before the global health crisis of 2020, many organizations around the world were focused on digital transformation. They were working with trusted technology providers to develop new business models, create new experiences, new products, and new services for customers. The pandemic changed everything, stalling the efforts of some organizations, and forcing others to accelerate...Read more

How global leader Ecolab ensures food safety with augmented reality 

Ecolab’s food safety solutions help to safely produce more than 25 percent of the world’s processed food and 44 percent of the global milk supply. That equates to thousands of food and beverage facilities that depend on world-class, onsite service to ensure the production of safe, quality food or beverages every day. When the COVID-19...Read more

Partnering with C3.ai and Adobe to re-invent CRM with AI 

As organizations worldwide continue to respond and react to a new business climate, we have seen more clearly than ever that the traditional approach to business applications is no longer sufficient. Organizations need a new class of business applications that provides the agility to see and respond to emerging trends, new opportunities, and potential risks...Read more

How Dynamics 365 Sales boost results, from startup to Fortune 500 

Whether you’re a digital startup looking to hit the ground running from day one, or a global Fortune 500 company undergoing rapid scaling, it’s critical that your sales team is equipped with a customer relationship management (CRM) solution that enables your team to perform for their clients at the highest level possible....Read more

Building resiliency: the essentials for selling digitally to B2B buyers 

Like so much else in our lives, B2B sales are going remote. The months of sales teams working remotely from home have increased longer sales cycles and in-person engagement. “The world was already changing before COVID-19,” Chris Weber, Corporate Vice President of the Small, Medium and Corporate segment for Microsoft, told me in a recent...Read more

Announcing the new Fundraising and Engagement solution from Microsoft 

Since 2017, Microsoft’s Tech for Social Impact initiative has been working to empower the nonprofit sector. As part of that effort two years ago, we released our Common Data Model for Nonprofits, a set of best practices represented as data entities, attributes, and relationships. The Common Data Model is essentially a Rosetta Stone that helps...Read more

Innovating to help small to medium size business embrace digitalization 

Join us for the Microsoft Dynamics 365 Business Central Launch Event, streaming live October 21 at 11:00 AM Eastern Time and then available on-demand. Learn about the latest innovations for Business Central and get access to more than 30 breakout sessions available on-demand as well as live chats with product experts on October 28 –...Read more

Preparing for the future of retail with customer data platforms 

Consumer packaged goods companies and retailers are reinventing ways to serve consumers in a digital world. What a year 2020 has been so far! Nobody could have predicted some of the incredible change we have seen. Yet despite all of this change, exceptional customer experiences remain just as important to the success of a brand...Read more

Highlights from Dynamics 365 release wave 2 

Business applications are rapidly evolving to meet the needs of an increasingly digital and complex world. The era of form-based software and simple business logic is history–replaced with data-first, intelligent applications that proactively guide critical business outcomes across the organization. The 2020 release wave 2 expands our vision to help you unlock the agility, innovation...Read more

Optimizing financial processes and reducing risk with Dynamics 365 Finance updates 

From managing invoicing to maintaining regulatory compliance, finance is often filled with costly, time consuming, and error-prone manual processes. These challenges are exacerbated in times of uncertainty and continue to impact organizations globally. The 2020 release wave 2 updates for Microsoft Dynamics 365 Finance bring additional core functional capabilities, opportunities to automate common processes, and...Read more

3 updates to gather and manage feedback with Dynamics 365 Customer Voice 

It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more