Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
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IT Professionals
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Apr 10
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2 min read

Monitor Copilot responses in Dynamics 365 Customer Service  

You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.

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Microsoft-managed Sandbox Tier-1 (Develop and Test – Single-box) environment periodic maintenance 

On a weekly basis, Microsoft may apply needed critical or security updates to the Microsoft operating system or infrastructure on Microsoft-managed Dynamics 365 Finance and Operations Sandbox Tier-1 (Develop and Test – Single-box) machines.  This maintenance will occur during your regional maintenance weekend window (Friday, Saturday, or Sunday). In addition to Microsoft operating system updates,

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Update to TLS 1.2 or later in Dynamics 365 Business Central in 2019 release wave 2 

In 2019 release wave 2, the Dynamics 365 Business Central team has focused on making sure that the entire product stack uses best-in-class encryption. As a result, we discontinue the support for Transport Layer Security (TLS) versions 1.0 and 1.1. Microsoft’s TLS 1.0 implementation has no known security vulnerabilities. However, due to the potential for

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Service scheduling in Dynamics 365 for Customer Service 

What is service scheduling? Service scheduling allows organizations to schedule service appointments with their customers such as post-sales, customer service, product demos etc. Imagine the following scenario: Contoso is a premium bicycle brand in Washington state that produces the most sophisticated bikes in the country. They take great care of their customers and have many

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Latest update of Dynamics 365 Guides adds accessibility improvements, support for additional languages, and more! 

Applies to: Dynamics 365 Guides (app version 104.1908.24001 and solution version 104.1908.0.117) The Dynamics 365 Guides team is pleased to announce the latest update, which includes the following improvements: Accessibility enhancements. The PC application offers better color contrast and support for high-contrast mode for visually-impaired users. Use the keyboard to tab through the user interface

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Best practices when planning to use customer service bots 

Using best practices when onboarding a customer service bot is critical for the long-term success of your bot. In this blog, I’m going to cover some key processes you should consider adopting. These are based on our own learnings from onboarding enterprise customers to customer service bots using the Dynamics 365 Virtual Agent for Customer

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Web Services and Multiple Production Environments with Dynamics 365 Business Central 

The 2019 Wave 2 release of Business Central Online in October introduces the ability to create multiple production environments for each Azure Active Directory tenant. This provides companies with divisions in multiple countries the option to create a separate Business Central environment in other countries in which they have a business presence. An integral part

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Device Readings (visualizations) with Field Service & IoT is now available in preview 

We are excited to announce the preview availability of Device Readings, a new experience that provides compelling visualizations in Connected Field Service (CFS) by leveraging the power of IoT. Field service users can now visualize the historical telemetry measurements for the IoT devices, along with the recent repair history of the asset. This helps to

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Microsoft PowerApps | Unified Interface | 2019 Release Wave 2 Overview 

Unified Interface: What’s available in the 2019 release wave 2? We would like to highlight some of the latest enhancements to Unified Interface in the recent update to Microsoft PowerApps. These features are available for early access in the 2019 release wave 2, and they will become available to all customers on October 1, General

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Weekly Webinars for the Business Applications Community for September 2019! 

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose of information to the community every Monday at 10am (Pacific) as part of a weekly webinar series.  You should expect deep dives, special guests, MVPs talking about cool things they

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Lifecycle Services – August 2019 (Release 2) release notes 

The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (August 2019, release 2). Remove the edit button in BPM Corporate libraries After a project library is published to the corporate library, the organization admin was able to see the edit button in the corporate

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Build on the System Application in Dynamics 365 Business Central using Docker 

As Jesper described in his post about our componentization project, in the Business Central 2019 release wave 2 we’re splitting Business Central into two major chunks that collect and separate the under-the-hood, platform-like functions from the business logic. These are the System Application and the Base Application, respectively. In addition to simplifying the code, one