Banking on Microsoft Dynamics CRM
Over the last couple years, I’ve spent time with a few of our customers in financial services and have been fascinated to learn how the culture is evolving along with the industry, and technology...
We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
Over the last couple years, I’ve spent time with a few of our customers in financial services and have been fascinated to learn how the culture is evolving along with the industry, and technology...
As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place. Early customer-centric leaders...
At the risk of offending the people I work most closely with on a day to day basis, I do have to admit that the part of my job that I most enjoy is talking to customers. Only when I can get out on front...
Strong relationships with your suppliers and vendors can lead to a finely tuned supply chain, a goal for nearly every successful manufacturer and distributor. Make these relationships even stronger with...
When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey , customers...
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child...
Unfortunately, it is not possible to select multiple filter values for an option field on a request page of a report in the Web Client. This is however possible in the Windows Client. In the GUI of the Web Client it is possible to select a range as a filter though there is no underlying
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer...
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as...
In today’s competitive marketplace, your ability to access reliable data quickly and easily can mean the difference between winning the next opportunity or losing it. You need an enterprise resource...
Health and Human Service (HHS) organizations across the country are often met by conflicting realities: tightening budgets and a growing need to help those who can’t always help themselves. Three...
A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are...