For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.
Researching enterprise resource planning (ERP) solutions while running your business can make you feel equal parts overwhelmed and uninformed. We understand, and we’re here to help. Out of context...
There’s a momentum and excitement around Microsoft Dynamics CRM that is growing. Last quarter marked the 44 th consecutive quarter of Dynamics CRM double digit growth, driven by CRM Online revenue...
We are pleased to announce the release of Microsoft Social Engagement Update 1.2 for October 2015 which will be ready soon. You will receive an email notification on when the service will be updated. Here is a walk-through of the exciting new features you will get: Create records in Microsoft Dynamics CRM Online directly from
At the core of successful business growth is sales productivity - the ability to quickly and seamlessly access all necessary sales tools and, in turn, provide the best customer service possible in any...
A new report from Quantum Workplace shows a disturbing statistic for one of the most important departments in any organization. The 2015 Employee Engagement Trends Report shows customer service employees...
For a few years now, lots of folks have been talking about making use of social media to increase their sales figures. Back then, social selling was more of a buzzword than a tried and true technique....
One of the main reasons people use Microsoft Dynamics CRM is to track email, appointments, contacts, and tasks in one place so individuals and teams have a complete record of communications with customers. If your organization uses server-side synchronization to synchronize email, appointments, contacts, and tasks, you’ll need to test and enable your CRM mailbox
With the majority of brands and organizations still working on multichannel customer service mastery, Microsoft and its partners are thinking ahead so that they can help brands and organizations meet the...
Today’s post is brought to you by guest blogger Leon Tribe, CRM MVP. Leon’s musings about CRM and other tech can be found on his blog. Thanks Leon! The new calculated fields provide a lot of opportunity for codeless configuration in Dynamics CRM. In this example I will walk through creating an automated payment schedule
Based on a very interesting development request about a drag-and-drop Client Add-In targeted for both Windows and Web clients for Dynamics NAV, we have been able to identify a communication error with Microsoft Dynamics NAV 2015 when users select and upload multiple files using a client add-in in the Dynamics NAV Web client. You might
You’ve likely heard some version of the phrase big data is big business quite a lot recently. Despite all the buzz around it, Gartner reports that 85 percent of Fortune 500 companies will be incapable...
Interested in learning more about Outlook synchronization? Wondering with the difference is between Outlook sync and server-side sync? Download this whitepaper to learn how it works! Many thanks to key contributors Gordon Chang, Madan Natu, and Jeff Bernard, and technical reviewers Indrojit Deb, Danny Gao, and Louis Maresca. Thanks, Elad Ben-Yosef