Skip to content

Microsoft Dynamics 365

Recent Posts

Deliver better experiences with Dynamics 365 Customer Service Insights 

It’s my pleasure to announce the general availability of Dynamics 365 Customer Service Insights. Customer Service Insights helps provide better customer service experiences through the power of artificial intelligence (AI). Customer Service Insights empowers your customer service managers to make better decisions to improve customer satisfaction and workforce productivity. This application delivers: Out-of-the-box dashboards offering...

Read more

Drive demand with account-based marketing 

Account-based marketing (ABM) can increase engagement, deal sizes, and conversions if it’s deployed for the right accounts at the right time. The challenge many organizations face is knowing how to customize an approach with the mix of ABM and broad-based demand strategies and tactics. In a new webinar, Jonathan Tam from SiriusDecisions joined me to...

Read more

Transition from a product to service model with connected field service 

Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use. “As-a-service” models provide compelling benefits, such as: Predictable and renewable revenue streams Greater value to the customer, as they only pay for what they consume...

Read more

Microsoft Dynamics 365 Fraud Protection public preview is now available 

We are pleased to announce the Dynamics 365 Fraud Protection public preview is now available! With Dynamics 365 Fraud Protection we’re providing a cloud-based service for online merchants to help increase revenue, lower fraud-related costs, and improve customer experience. In this release, Fraud Protection preview supports payment fraud detection and account creation protection. Like many...

Read more

“Mayor of the Internet” to keynote Microsoft Business Applications Summit 

We’re thrilled to announce Reddit Co-Founder Alexis Ohanian will be our special guest keynote speaker at the Microsoft Business Applications Summit, coming to Atlanta, Georgia on June 10 and 11, 2019. Dubbed the “Mayor of the Internet” by Forbes, Ohanian cofounded Reddit in 2005, sold the site to Condé Nast in 2006, then returned in...

Read more

Upcoming program for Business Applications ISVs 

By 2022, the business applications market will reach USD 125 billion—a 43 percent increase from 2018—with independent software vendors (ISVs) projected to drive 57 percent of the business applications business*. To help position our ISV partners for success, we are introducing a modernized ISV program that provides technical, marketing and sales benefits to help accelerate...

Read more

3 ways to incorporate culture in your talent acquisition strategy 

 In my previous blog, I highlighted the importance of incorporating culture into your recruiting and hiring processes.  I wanted to drill in a bit deeper to provide a step-by-step actionable approach to culture-centric talent acquisition. Step 1: Make a list of the essential elements of your company culture. This can include your vision, values, preferred...

Read more

How Frette modernized a heritage brand on Dynamics 365 

One might think that the world’s oldest brands are least resistant to change—as if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business from retail brands that have adapted to change for decades or, in the case of luxury linen maker Frette, for more than...

Read more

Leverage partner apps for a seamless configure-price-quote (CPQ) experience 

Delight your customers with fast turnaround times to consistently and accurately configure prices and quotes by leveraging Dynamics 365 for Sales integration with partner configure-price-quote (CPQ) solutions. Dynamics 365 for Sales now makes it easy to discover CPQ solution providers that deliver solutions to enable sales people to quickly identify the right configuration of products...

Read more