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Microsoft Dynamics 365

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Intelligent field service at Hannover Messe

As the manufacturing marketplace continues to evolve, so do customer expectations. Customers expect faster and faster response times and improved asset availability. To meet these growing demands, manufacturers need to transform field service to increase efficiency and ensure a first-time fix. Today’s average first-time fix rate is 74 percent, which means over 25 percent of...

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Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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How to make the most of LinkedIn Sales Navigator for Dynamics 365

One of the big takeaways from our new sales survey and trends report is that sales leaders are operationalizing relationship sales with account intelligence. It’s a 180-degree shift from traditional sales techniques that sabotage conversions like one-sided sales pitches, poor lead quality, and a linear sales funnel. Instead, sales leaders are refocusing efforts on tools...

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Watch the live stream of the Business Applications Virtual Launch Event

Join us live on April 2nd at 8:00am PST for a preview of the April 2019 release—a showcase of the new innovations included in the first of two waves of 2019 updates for Dynamics 365 and Power Platform. Sign up for the live stream today for reminders, agenda updates, and instructions to tune in live...

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Microsoft Forms Pro public preview is now available

Today we launched the public preview of Microsoft Forms Pro, an enterprise survey and analytics solution that allows businesses to easily capture and analyze feedback to improve customer, employee, and product experiences. Microsoft Forms Pro extends the capabilities of the features you know and love from Microsoft Forms in Office 365, and public preview is...

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Unlock next at Microsoft Business Applications Summit 2019

Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. Coming to Atlanta, Georgia June 10 – 11, 2019, this is the place to dive deep with the tools you use every day, get a sneak peek at what’s new and next, and connect with...

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Trends report: Unlock the secrets to a winning strategy for sales teams

In a time of relentless business change, how are successful sales teams delivering predictable, scalable results? We surveyed over 200 B2B sales leaders and medium to large enterprise level companies to find out. The new report, available today, is a must-read for sales leaders. The research, conducted by Heinz Marketing and Microsoft, provides a snapshot...

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Two essential webinar series for customer service and SMB professionals

Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. This month, we’re featuring a three-part series for customer service pros, and a series that looks into ways small businesses can bridge productivity and business management workstreams. Each webinar averages 15-20 minutes—perfect...

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The essential tools you need to deliver a successful event

Nearly 3 out of 4 people who engage with branded event marketing experiences are more likely to buy the products being promoted, according to the Event Marketing Institute. That’s great news for marketers focusing on experiential marketing campaigns. With the right process and tools, webcasts and in-person events can be one of the best ways...

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